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Sim Racing & OEM
Sim Racing & OEM
Documentation (guides, spec sheets, etc)
General information
Troubleshooting step-by-step
Common issues & resolution steps
System faults & alarms
Part replacement
System Configurator
System Monitor
Motion Engine
Gaming
Activate Motion Codes
Troubleshooting step-by-step
Common issues & resolution steps
Functionalities
Home Entertainment
Documentation (guides, spec sheets, etc)
General information
Troubleshooting Step-by-step
Common issues & resolution steps
Subscription (D-BOX Connect)
Get started
Troubleshooting step-by-step
Common issues & resolution steps
Technical Support & Warranty
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Knowledge Base
Sim Racing & OEM
Sim Racing & OEM
Documentation (guides, spec sheets, etc)
General information
Troubleshooting step-by-step
Common issues & resolution steps
System faults & alarms
Part replacement
System Configurator
System Monitor
Motion Engine
Gaming
Activate Motion Codes
Troubleshooting step-by-step
Common issues & resolution steps
Functionalities
Home Entertainment
Documentation (guides, spec sheets, etc)
General information
Troubleshooting Step-by-step
Common issues & resolution steps
Subscription (D-BOX Connect)
Get started
Troubleshooting step-by-step
Common issues & resolution steps
Technical Support & Warranty
General Information
Sim Racing & OEM
Documentation (guides, spec sheets, etc)
G5 haptic system documentation
G3 haptic system documentation
G2 haptic system documentation (archive)
SRP documentation (archive)
General information
G3 haptic system CAD files
Find the serial number (SN) on a G3 D-BOX haptic system.
How do I connect a G3 haptic system?
Troubleshooting step-by-step
Basic troubleshooting steps for haptic systems
Swap actuators at ACM port (for troubleshooting)
Troubleshooting using the KCU-1P LED status
Troubleshooting using ACM G3 LED status
Common issues & resolution steps
My actuators are noisy
Motor temperature is 561 degrees Celsius in System Monitor
System faults & alarms
Travel Fault
Command Overrun Fault
I'm receiving a Bridge Temperature Sensor Fault
Overweight Fault
Critical Actuator Fault
ACM Communication Lost Fault
I'm experiencing an actuator hard fault
Encoder Fault
Overvoltage/Undervoltage Fault
Motor Temperature High Fault/Sensor Fault
I'm experiencing an Out of Bounds fault
Overcurrent Fault
Why is my power bridge temperature high?
What do I do if I'm experiencing a soft actuator fault?
I'm experiencing a temporary Actuator Fault
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Part replacement
G3 actuator installation/removal
Captive Ending installation/removal
Mechanic/Motor replacement
Actuator H-Bracket installation/removal
System Configurator
D-BOX System Configurator documentation
How do I upgrade my G5 firmware ?
How to change a D-BOX system's actuator type (model)?
How to change the configuration of a D-BOX haptic system (G2/G3)?
How to reorder (or rearrange) a D-BOX G3 ACM using System Configurator?
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System Monitor
How do I find the alarm using System Monitor?
Introduction to the System Monitor
How to record logs with System Monitor
Motion Engine
Troubleshooting Motion Engine license issues