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Sim Racing & OEM
Documentation (guides, spec sheets, etc)
General information
Troubleshooting step-by-step
Common issues & resolution steps
System faults & alarms
Part replacement
System Configurator
System Monitor
Motion Engine
Gaming
Activate Motion Codes
Troubleshooting step-by-step
Common issues & resolution steps
Functionalities
Device activation
Home Entertainment
Documentation (guides, spec sheets, etc)
General information
Functionalities
Troubleshooting Step-by-step
Common issues & resolution steps
Subscription (D-BOX Connect)
Get started
Troubleshooting step-by-step
Common issues & resolution steps
Technical Support & Warranty
General Information
G3 & G5 Technical Documentation
Request access to D-BOX's G3 & G5 Technical Documentation
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Knowledge Base
Sim Racing & OEM
Sim Racing & OEM
Documentation (guides, spec sheets, etc)
General information
Troubleshooting step-by-step
Common issues & resolution steps
System faults & alarms
Part replacement
System Configurator
System Monitor
Motion Engine
Gaming
Activate Motion Codes
Troubleshooting step-by-step
Common issues & resolution steps
Functionalities
Device activation
Home Entertainment
Documentation (guides, spec sheets, etc)
General information
Functionalities
Troubleshooting Step-by-step
Common issues & resolution steps
Subscription (D-BOX Connect)
Get started
Troubleshooting step-by-step
Common issues & resolution steps
Technical Support & Warranty
General Information
G3 & G5 Technical Documentation
Request access to D-BOX's G3 & G5 Technical Documentation
Already have access?
Sim Racing & OEM
Documentation (guides, spec sheets, etc)
G5 haptic system documentation
G3 haptic system documentation
G2 haptic system documentation (archive)
Monitoring Service TCP/IP Communication API Documentation
General information
Find the serial number (SN) on a G3 D-BOX haptic system.
How do I connect a G3 haptic system?
Troubleshooting step-by-step
Basic troubleshooting steps for haptic systems
Swap actuators at ACM port (for troubleshooting)
Troubleshooting using the KCU-1P LED status
Troubleshooting using ACM G3 LED status
Common issues & resolution steps
My actuators are noisy
Motor temperature is 561 degrees Celsius in System Monitor
System faults & alarms
Travel Fault
Command Overrun Fault
I'm receiving a Bridge Temperature Sensor Fault
Overweight Fault
Critical Actuator Fault
ACM Communication Lost Fault
I'm experiencing an actuator hard fault
Encoder Fault
Overvoltage/Undervoltage Fault
Motor Temperature High Fault/Sensor Fault
I'm experiencing an Out of Bounds fault
Overcurrent Fault
Why is my G1 or G3 power bridge temperature high?
What do I do if I'm experiencing a soft actuator fault?
I'm experiencing a temporary Actuator Fault
See more
Part replacement
G3 actuator installation/removal
Captive Ending installation/removal
Mechanic/Motor replacement
Actuator H-Bracket installation/removal
System Configurator
D-BOX System Configurator documentation
D-BOX System Configurator - Release Notes
How do I upgrade my G2, G3 and G5 firmware ?
How to change a D-BOX system's actuator type (model)?
How to change the configuration of a D-BOX haptic system (G2/G3)?
How to reorder (or rearrange) a D-BOX G3 ACM using System Configurator?
See more
System Monitor
Introduction to the System Monitor
How do I find the alarm using System Monitor?
How to record logs with System Monitor
Motion Engine
Troubleshooting Motion Engine license issues