Knowledge Base

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Knowledge Base

Sim Racing & OEM

Sim Racing & OEM

Documentation (guides, spec sheets, etc)

G5 haptic system documentation

G3 haptic system documentation

G2 haptic system documentation (archive)

Monitoring Service TCP/IP Communication API Documentation

General information

Find the serial number (SN) on a G3 D-BOX haptic system.

How do I connect a G3 haptic system?

Troubleshooting step-by-step

Basic troubleshooting steps for haptic systems

Swap actuators at ACM port (for troubleshooting)

Troubleshooting using the KCU-1P LED status

Troubleshooting using ACM G3 LED status

Common issues & resolution steps

My actuators are noisy

Motor temperature is 561 degrees Celsius in System Monitor

System faults & alarms

Travel Fault

Command Overrun Fault

I'm receiving a Bridge Temperature Sensor Fault

Overweight Fault

Critical Actuator Fault

ACM Communication Lost Fault

I'm experiencing an actuator hard fault

Encoder Fault

Overvoltage/Undervoltage Fault

Motor Temperature High Fault/Sensor Fault

I'm experiencing an Out of Bounds fault

Overcurrent Fault

Why is my G1 or G3 power bridge temperature high?

What do I do if I'm experiencing a soft actuator fault?

I'm experiencing a temporary Actuator Fault

See more

Part replacement

G3 actuator installation/removal

Captive Ending installation/removal

Mechanic/Motor replacement

Actuator H-Bracket installation/removal

System Configurator

D-BOX System Configurator documentation

D-BOX System Configurator - Release Notes

How do I upgrade my G2, G3 and G5 firmware ?

How to change a D-BOX system's actuator type (model)?

How to change the configuration of a D-BOX haptic system (G2/G3)?

How to reorder (or rearrange) a D-BOX G3 ACM using System Configurator?

See more

System Monitor

Introduction to the System Monitor

How do I find the alarm using System Monitor?

How to record logs with System Monitor

Motion Engine

Troubleshooting Motion Engine license issues