Troubleshooting step-by-step
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      3. Troubleshooting step-by-step

      Troubleshooting using LED status (G3 ACM)

      This section covers the status LEDs located on your ACM G3.

      ACM Mode

      Actuator Status

      Actuator Fault

      KC Command

       

       

      Signal LED

      ACM Mode LED

      LED Status

      Potential Cause

      Corrective Action

      Off

      ACM not powered
      • Make sure your ACM fits your country voltage.
      • Make sure the power cord is firmly connected.

      Green

      Platform servo active (platform is in control mode)

      System is applying power to the motors

       

      Orange

      Platform servo deactivated (standby mode)

      System is parked and actuators are free
      • Can be a normal behavior during certain system states (error recovery).

      Red

      Missing communication (cannot assert mode)
      • Can be a normal behavior during certain system states (park mode).
      • Make sure all network cables are firmly connected.
      • Make sure the KCU-1P is properly connected to the PC.

      Actuator Status LED

      LED Status

      Potential Cause

      Corrective Action

      Off

      n/a

       

      Green

      No fault. Platform is ready for haptic playback

      All actuators have completed their homing sequence

       

      Orange

      Platform is verifying the actuators stroke

      (actuator verification: homing sequence)
      • Normal behavior during the homing sequence.

      Red

      Platform not ready for playback – error present
      • See System Monitor for more details.

      Actuator Fault LED

      LED Status

      Potential Cause

      Corrective Action

      Off

      n/a

       

      Green

      No fault

       

      Orange

      Actuator fault. The unit will reinitialize by itself after a few minutes.

      A delay of 30 sec before the system tries to recover
      • Make sure there is no foreign objects blocking the actuators.
      • See System Monitor for more details.

      Red

      Actuator fault. Manual re-initialization required.

      KC Command LED

      LED Status

      Potential Cause

      Corrective Actions

      Off

      No command
      • n/a

      Green

      Will blink to indicate that the ACM is answering a unicast command.
      • n/a

      Orange

      Will blink to indicate the ACM is answering a broadcast command.
      • n/a

      Red

      n/a
      • n/a

      Signal LED

      Port LED Status Potential Cause Corrective Actions
      Master IN ON Signal is received from KCU or Motion Controller n/a
      OFF No signal is received from KCU or Motion Controller

      Make sure you are using shielded Cat5 cables.

      Check the cable is well connected to both ends.