Troubleshooting using ACM G3 LED status

This section covers the status LEDs located on your ACM G3.

ACM Mode LED

LED Status

Potential Cause

Corrective Action

Off

ACM not powered

  • Make sure your ACM fits your country voltage.
  • Make sure the power cord is firmly connected.

Green

Platform servo active (platform is in control mode)

System is applying power to the motors

 

Orange

Platform servo deactivated (standby mode)

System is parked and actuators are free

  • Can be a normal behavior during certain system states (error recovery).

Red

Missing communication (cannot assert mode)

  • Can be a normal behavior during certain system states (park mode).
  • Make sure all network cables are firmly connected.
  • Make sure the KCU-1P is properly connected to the PC.

Actuator Status LED

LED Status

Potential Cause

Corrective Action

Off

n/a

 

Green

No fault. Platform is ready for haptic playback

All actuators have completed their homing sequence

 

Orange

Platform is verifying the actuators stroke

(actuator verification: homing sequence)

  • Normal behavior during the homing sequence.

Red

Platform not ready for playback – error present

  • See System Monitor for more details.

Actuator Fault LED

LED Status

Potential Cause

Corrective Action

Off

n/a

 

Green

No fault

 

Orange

Actuator fault. The unit will reinitialize by itself after a few minutes.

A delay of 30 sec before the system tries to recover

  • Make sure there is no foreign objects blocking the actuators.
  • See System Monitor for more details.

Red

Actuator fault. Manual re-initialization required.

KC Command LED

LED Status

Potential Cause

Corrective Actions

Off

No command

  • n/a

Green

Will blink to indicate that the ACM is answering a unicast command.

  • n/a

Orange

Will blink to indicate the ACM is answering a broadcast command.

  • n/a

Red

n/a

  • n/a