HaptiSync Center: Hardware Monitoring

Hardware Fault History information

When a component fault occurs (actuator, ACM, etc.), the affected component's status turns red and a new entry appears in the Fault History list, with no End Date shown while the fault is still active. Once the issue is resolved, the fault is automatically marked as resolved, an End Date is added to the entry, and the component's status returns to green.

Note: The Fault History panel is collapsed by default. Simply expand it to view the details.

An Export option is available directly from the Fault History panel. It always exports the last month of data, for all systems, regardless of what's currently selected or filtered in the view.

This same fault history data is also included automatically in the Export Support Logs functionality (see below), so a separate manual export usually isn't necessary.

Replay Mode

Whenever a fault occurs, HaptiSync Center automatically records all hardware parameters around the event. This data is complex and isn't necessarily meant to be analyzed by users directly; its main purpose is to give D-BOX support, resellers, and partners what they need to troubleshoot the issue. That said, the recording can also be played back directly in HaptiSync Center: this is Replay Mode.

To start a replay, go to the Help tab and click the Replay a Recording button/tile. This opens Windows Explorer directly at the folder where recordings are saved.  If you are a D-BOX reseller or partner reviewing a recording sent to you by a user, the file won't be in the current folder. You'll need to manually browse to the location where you saved that file before you can select it. 

Reading a recording's file name: Each recording is automatically named to identify the affected communication unit, along with the date and time of the fault (in UTC). For example:

SYSTEM_D-BOX_Haptic_Bridge__00000569__20260814T193007Z.dmr

• D-BOX_Haptic_Bridge__00000569: the communication unit affected (in this case, a Haptic Bridge)
• 20260814T193007Z: the date and time of the fault in UTC: August 14, 2026, at 19:30:07

Once a replay is running:

• A REPLAY bar appears at the top of the window, with a seek bar you can drag to move through the recording, and the current position and total duration shown on the right (e.g., 0:13 / 0:22).
• The values shown come from the recording, not from your live system. Reconnecting or restarting your physical hardware does not interrupt or change an active replay.
• To exit Replay Mode, click the Exit button, at the right of the seek bar. This stops the replay and returns you to live status.
• If HaptiSync Center closes unexpectedly while in Replay Mode, it will automatically return to Replay Mode when reopened. In this case, the recording name shown will read "Unknown recording" instead of the original file name; you can still exit replay normally from there.

Note: Make sure you're not still in Replay Mode when you think you're looking at live status; check the recording name/indicator in the bottom left to confirm (in the Navigation Pane). You will also see the Navigation/Replay seek bar at the top.

Export Support Logs

The Export Support Logs functionality available in the Help tab already includes all HaptiSync Center software logs. It now also gathers full diagnostic information, including hardware status and fault information.

Here is the information now included in the zipped log file, in addition to the existing software logs:

• Motion Engine crash dumps: Saved automatically when Motion Engine crashes. Used by D-BOX developers to investigate crashes.
• Recordings (replays): Saved automatically whenever a fault is detected, capturing the system's communication data around the event so it can be replayed later (see Replay Mode above). Manual replays will also be possible in a future release. All recordings available on the user's computer are included in the export.
• Layout & Status files: The live layout and status of the hardware at the time of the export.
• Fault History file: History of the values shown in the diagnostics table, essentially everything that is a fault.
• Status History file: History of the values shown in the diagnostics table, essentially everything that isn't a fault.

These additional files let D-BOX support, resellers and partners diagnose issues without needing you to reproduce them live, and help confirm whether an error originates in the hardware or in the software UI.