Presentation of the potential causes for the above mentioned fault and prescribed corrective actions.
Handling actuator cables and connections while the ACM, Haptic Bridge or Haptic Actuator is powered could cause injury or death due to the high voltage involved. Always turn off the system power by unplugging the ACM or Haptic Bridge power cord before handling any cables or connections.
NOTE: Cooler Master Motion 1 gaming chair and D-BOX VIBE chair are powered by a G5 Haptic System.
Potential causes |
Corrective actions G1/G2/G3 Haptic System |
Corrective actions G5 Haptic System |
There is a problem associated to the motor encoder. Could be caused by a defective motor encoder, a defective motor cable or ACM. |
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Outdated firmware version |
If you are using an outdated firmware version, you may encounter an issue where an encoder fault occurs when you unplug or replug an actuator into the ACM. To resolve this problem, simply restart the ACM where the fault appeared. This should effectively resolve the issue. |
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