Encoder Fault

Presentation of the potential causes for the above mentioned fault and prescribed corrective actions.

Handling actuator cables and connections while the ACM, Haptic Bridge or Haptic Actuator is powered could cause injury or death due to the high voltage involved. Always turn off the system power by unplugging the ACM or Haptic Bridge power cord before handling any cables or connections.

NOTE: Cooler Master Motion 1 gaming chair and D-BOX VIBE chair are powered by a G5 Haptic System.


Potential causes

Corrective actions 

G1/G2/G3 Haptic System

Corrective actions 

G5 Haptic System

There is a problem associated to the motor encoder.

Could be caused by a defective motor encoder, a defective motor cable or ACM.

  1. Power off the haptic system, wait for a minute,
    then try again.

  2. On  the ACM, check that the white 4 pins power connector is properly connected.

  3. Turn off the haptic system and swap the actuator connection on the ACM. This method helps to identify the source of the problem.

  4. If error persists on the same port after the swap, the problem is related to the ACM. You will need to replace/repair the faulty ACM.

  5. If error persists, replace/repair the faulty actuator.
    1. Power off the haptic system, wait for a minute, then try again.
    2. If error persists, contact D-BOX Customer Support.

    Outdated firmware version

    If you are using an outdated firmware version, you may encounter an issue where an encoder fault occurs when you unplug or replug an actuator into the ACM.

    To resolve this problem, simply restart the ACM where the fault appeared.

    This should effectively resolve the issue.