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Haptic System General Information

Troubleshooting step-by-step

Troubleshooting using LED status (G5 Haptic Bridge)

This article provides guidance on how to interpret the status LED on your Haptic Bridge.

FRONT PANEL

Bridge_front_LED

HAPTIC LINK LED	USB LED	STATUS	SOLUTION
		Haptic Bridge is not powered.	Make sure the power supply is properly connected.
		No USB connection is detected.	Check that the USB cable is properly connected (both ends). Do not use a USB HUB. Make sure you are using the original USB cable provided with your controller. Make sure you have the latest version of Motion Core installed (see section 10.3 of the User Guide).
		Unit is ready to operate but the platform is in Park.	Make sure your platform is enabled.
		The platform is enabled but no haptic is sent.	USB LED should turn green as soon as you stream haptic data to your haptic system.
		The device is operational and receiving motion data (or silence data).

REAR PANEL

Bridge_rear_LED

LED STATUS	STATUS	SOLUTION
	No Motion Player detected / no communication. System fault or haptic actuator has not been set to the right voltage. Actuator fault	Make sure the USB cable is properly connected (both ends). Do not use a USB HUB. Make sure you have the latest version of Motion Core installed. Verify that all Haptic Actuators are set to your region’s power voltage (see section 3). Use the D-BOX System Monitor software to see the system fault (see section 10.5 of the User Guide).
	Haptic Actuators communication issue	Make sure the Haptic Actuator power and RJ45 cables are properly connected. Make sure the RJ45 cables are connected into the right ports of the Haptic Bridge (see sections 6.2 – 6.5 of the User Guide).
	The system is operational