Motor Temperature High Fault/Sensor Fault

Presentation of the potential causes for the above mentioned fault and prescribed corrective actions.

Handling actuator cables and connections while the ACM is powered could cause injury or death. There equipment operate under extremely high voltage. Always turn off the system power by unplugging ACM power cord before.

You must ask D-BOX Support authorization prior opening the main cover of an ACM. Opening the main cover of an ACM without formal authorization voids the warranty.


Potential causes Corrective actions

The motor temperature detector has failed or disconnected, or that the temperature is too low.


If the temperature shown is
around 561 degrees, it may be
a defective motor cable or temperature sensor.
  1. Make sure that the weight on the platform is not heavier than the maximum supported weight.
  2. Make sure that the weight is evenly distributed among the actuators of the platform (as centered as possible).
  3. In System Monitor, weight limits in ''D-BOX Newton''
    • 250lb model: 1900N
    • 400lb model: 2400N
    • 500lb model: 2800N
    1. Make sure the haptic system is operating in normal operating conditions (room temperature).
    2. If error persists, replace/repair the faulty actuator.