I'm experiencing an actuator hard fault

Read the article below to see the see the potential causes for an actuator hard fault as well as to discover the prescribed corrective actions.

Handling actuator cables and connections while the ACM is powered on could cause injury or death. This equipment operates under extremely high voltages. Always turn off the system power by unplugging ACM power cord prior to manipulating it.

You must ask D-BOX Support's authorization prior opening the main cover of an ACM. Opening the main cover of an ACM without formal authorization voids the warranty.


Potential causes Corrective actions
This is a hard fault; the faulty
actuator is immediately
deactivated to prevent damage to the ACM, and all other actuators go to their lowest position.
  1. Do a visual inspection to make sure nothing is blocking the actuator travel.

  2. Power off the haptic system, support the platform in order to gain access to the actuator piston and pull it out of its body slowly until the entire piston is out of the body and then slowly push it back in.

  3. If error persists, replace/repair the faulty actuator.