System faults & alarms
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      2. Haptic System General Information
      3. System faults & alarms

      Actuator Hard Fault

      Presentation of the potential causes for the above mentioned fault and prescribed corrective actions.

      Handling actuator cables and connections while the ACM, Haptic Bridge or Haptic Actuator is powered could cause injury or death due to the high voltage involved. Always turn off the system power by unplugging the ACM or Haptic Bridge power cord before handling any cables or connections.

      NOTE: Cooler Master Motion 1 gaming chair and D-BOX VIBE chair are powered by a G5 Haptic System.

      Potential causes

      Corrective actions

      G1/G2/G3/G5 Haptic System

      This is a hard fault.

      The faulty Haptic Actuator is immediately
      deactivated and all other Haptic Actuators go to their lowest position.

      1. Do a visual inspection to make sure nothing is blocking the travel of the Haptic Actuator.

      2. If error persists, contact D-BOX Customer Support