Knowledge Base
Help Center
Haptic System General Information
Haptic System General Information
Documentation (guides, spec sheets, etc)
General information
Troubleshooting step-by-step
Common issues & resolution steps
System faults & alarms
Part replacement
D-BOX Software Suite
System Configurator
System Monitor
Gaming & Sim Racing
Device activation
Activate Motion Codes
Functionalities
Haptic systems user guides
Troubleshooting step-by-step
Common issues & resolution steps
Home Entertainment
Documentation (guides, spec sheets, etc)
Device activation
General information
Functionalities
Common issues & resolution steps
Subscription (D-BOX Connect)
Get started
Troubleshooting step-by-step
Common issues & resolution steps
Technical Support & Warranty
General Information
G3 & G5 Technical Documentation
Request access to D-BOX's G3 & G5 Technical Documentation
Already have access?
Back to home
Knowledge Base
Haptic System General Information
Haptic System General Information
Documentation (guides, spec sheets, etc)
General information
Troubleshooting step-by-step
Common issues & resolution steps
System faults & alarms
Part replacement
D-BOX Software Suite
System Configurator
System Monitor
Gaming & Sim Racing
Device activation
Activate Motion Codes
Functionalities
Haptic systems user guides
Troubleshooting step-by-step
Common issues & resolution steps
Home Entertainment
Documentation (guides, spec sheets, etc)
Device activation
General information
Functionalities
Common issues & resolution steps
Subscription (D-BOX Connect)
Get started
Troubleshooting step-by-step
Common issues & resolution steps
Technical Support & Warranty
General Information
G3 & G5 Technical Documentation
Request access to D-BOX's G3 & G5 Technical Documentation
Already have access?
Haptic System General Information
Documentation (guides, spec sheets, etc)
G5 Haptic System: Documentation
G3 Haptic System: Documentation
Mercedes-Benz and Mercedes-AMG Motion Platforms : Documentation
Monitoring Service TCP/IP Communication API Documentation
G2 haptic system documentation (archive)
See more
General information
How to find the serial number (S/N) on a D-BOX haptic system
How to identify the generation of a D-BOX haptic system
How do I connect a G3 haptic system?
Troubleshooting step-by-step
Basic troubleshooting steps for D-BOX Haptic Systems
Swap actuators at ACM port (for troubleshooting)
Troubleshooting using LED status (summary)
Troubleshooting using LED status (G5 Haptic Bridge)
Troubleshooting using LED status (KCU-1P)
Troubleshooting using LED status (G3 ACM)
See more
Common issues & resolution steps
My actuators are noisy
System faults & alarms
List of possible haptic system faults
ACM Communication Lost Fault/Communication Fault
Actuator Hard Fault
Bridge Temperature Sensor Fault
Command Overrun Fault
Critical Actuator Fault
Encoder Fault
Motor Temperature High Fault/Sensor Fault
Out of Bounds Fault
Overcurrent Fault
Overvoltage and Undervoltage Faults
Overweight Fault
Power Bridge Temperature High Fault
Soft Actuator Fault
Temporary Actuator Fault
Travel Fault
See more
Part replacement
G3 actuator installation/removal
Mechanic/Motor replacement
Captive Ending installation/removal
Actuator H-Bracket installation/removal
D-BOX Software Suite
Motion Core & HaptiSync Center - Release Notes
Minimum System Requirements - Motion Core & HaptiSync Center
Troubleshooting Motion Engine license issues
System Configurator
D-BOX System Configurator documentation
D-BOX System Configurator - Release Notes
How do I upgrade my G2, G3 and G5 firmware ?
How to change a D-BOX system's actuator type (model)?
How to change the configuration of a D-BOX haptic system (G5)?
How to change the configuration of a D-BOX haptic system (G2/G3)?
How to reorder (or rearrange) a D-BOX G3 ACM using System Configurator?
How to reprogram an ACM?
See more
System Monitor
Introduction to the D-BOX System Monitor
How do I find the alarm using System Monitor?
How to record logs with System Monitor
