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Haptic System General Information
Haptic System General Information
Documentation (guides, spec sheets, etc)
General information
Troubleshooting step-by-step
Common issues & resolution steps
System faults & alarms
Part replacement
D-BOX Software Suite
System Configurator
System Monitor
Gaming & Sim Racing
Device activation
Activate Motion Codes
Functionalities
Haptic systems user guides
Troubleshooting step-by-step
Common issues & resolution steps
Home Entertainment
Documentation (guides, spec sheets, etc)
Device activation
General information
Functionalities
Common issues & resolution steps
Subscription (D-BOX Connect)
Get started
Troubleshooting step-by-step
Common issues & resolution steps
Technical Support & Warranty
General Information
G3 & G5 Technical Documentation
Request access to D-BOX's G3 & G5 Technical Documentation
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Knowledge Base
Haptic System General Information
Haptic System General Information
Documentation (guides, spec sheets, etc)
General information
Troubleshooting step-by-step
Common issues & resolution steps
System faults & alarms
Part replacement
D-BOX Software Suite
System Configurator
System Monitor
Gaming & Sim Racing
Device activation
Activate Motion Codes
Functionalities
Haptic systems user guides
Troubleshooting step-by-step
Common issues & resolution steps
Home Entertainment
Documentation (guides, spec sheets, etc)
Device activation
General information
Functionalities
Common issues & resolution steps
Subscription (D-BOX Connect)
Get started
Troubleshooting step-by-step
Common issues & resolution steps
Technical Support & Warranty
General Information
G3 & G5 Technical Documentation
Request access to D-BOX's G3 & G5 Technical Documentation
Already have access?
Haptic System General Information
Documentation (guides, spec sheets, etc)
G5 Haptic System: Documentation
G3 Haptic System: Documentation
Mercedes-Benz and Mercedes-AMG Motion Platforms : Documentation
Monitoring Service TCP/IP Communication API Documentation
G2 haptic system documentation (archive)
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General information
How to find the serial number (S/N) on a D-BOX haptic system
How to identify the generation of a D-BOX haptic system
How do I connect a G3 haptic system?
Troubleshooting step-by-step
Basic troubleshooting steps for D-BOX Haptic Systems
Swap actuators at ACM port (for troubleshooting)
Troubleshooting using LED status (summary)
Troubleshooting using LED status (G5 Haptic Bridge)
Troubleshooting using LED status (KCU-1P)
Troubleshooting using LED status (G3 ACM)
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Common issues & resolution steps
My actuators are noisy
Motor temperature is 561 degrees Celsius in System Monitor
System faults & alarms
List of possible haptic system faults
ACM Communication Lost Fault/Communication Fault
Actuator Hard Fault
Bridge Temperature Sensor Fault
Command Overrun Fault
Critical Actuator Fault
Encoder Fault
Motor Temperature High Fault/Sensor Fault
Out of Bounds Fault
Overcurrent Fault
Overvoltage and Undervoltage Faults
Overweight Fault
Power Bridge Temperature High Fault
Soft Actuator Fault
Temporary Actuator Fault
Travel Fault
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Part replacement
G3 actuator installation/removal
Mechanic/Motor replacement
Captive Ending installation/removal
Actuator H-Bracket installation/removal
D-BOX Software Suite
Motion Core - Release Notes
Minimum System Requirements - Motion Core & HaptiSync Center
Troubleshooting Motion Engine license issues
System Configurator
D-BOX System Configurator documentation
D-BOX System Configurator - Release Notes
How do I upgrade my G2, G3 and G5 firmware ?
How to change a D-BOX system's actuator type (model)?
How to change the configuration of a D-BOX haptic system (G5)?
How to change the configuration of a D-BOX haptic system (G2/G3)?
How to reorder (or rearrange) a D-BOX G3 ACM using System Configurator?
How to reprogram an ACM?
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System Monitor
Introduction to the D-BOX System Monitor
How do I find the alarm using System Monitor?
How to record logs with System Monitor
