System faults & alarms
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      I'm experiencing an Out of Bounds fault

      Read this article to learn about the potential causes of an Out of Bounds Fault as well as the prescribed corrective actions.

      Handling actuator cables and connections while the ACM is powered on could cause injury or death. This equipment operates under extremely high voltages. Always turn off the system power by unplugging ACM power cord prior to manipulating it.

      You must ask D-BOX Support's authorization prior opening the main cover of an ACM. Opening the main cover of an ACM without formal authorization voids the warranty.

       

      Potential causes Corrective actions
      • The primary cause is when the position of the
        actuator is over its intended limits. This should never occur in normal operation conditions.
      • The error also might come from haptic code.

      1. Verify that you are running a D-BOX certified haptic code. Call D-BOX for validation if necessary.

      2. Make a test using the D-BOX Control Panel.

      3. If this does not resolve the problem, contact D-BOX support.