Knowledge Base

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Knowledge Base

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Documentation (guides, spec sheets, etc)

HaptiSync Hub documentation

HEMC documentation (archive)

Series IV documentation (archive)

General information

D-BOX HaptiSync device activation - with a HaptiSync Hub

D-BOX Coded Video Mode (HaptiSync Hub or HEMC)

Adaptive Audio Mode (HaptiSync Hub or HEMC)

Get started - How to initiate your HaptiSync Hub?

How to connect your haptic seat with a HEMC

How do I connect my haptic seat with a HaptiSync Hub?

Functions related to the HaptiSync Hub button

How to transfer the ownership of a haptic controller?

How do I connect my HaptiSync Hub to a tablet, smartphone, laptop or to headphones?

How to connect your HaptiSync Hub with a AV Receiver?

How do I update the motion controller to the latest software version?

How do I upgrade from an HEMC to a HaptiSync Hub?

What is the IEC plug lock insert?

What are stabilization cups?

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Troubleshooting Step-by-step

How do I test my haptic seat?

Troubleshooting Audio

Troubleshooting using KAI-1P LED status

Troubleshooting using LED status (HaptiSync Hub + G1 + KCA)

Troubleshooting network issues

Troubleshooting tolerance issues

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Common issues & resolution steps

Error : System Update Required

Basic troubleshooting steps for most common issues

Error in the motion effects

The movie I am playing is not recognised.

My haptic seat lacks precision (the seat is not fully calibrated/synchronized with the content)

Intermittent Motion

Help! My haptic seat is making too many noises and/or vibrations

Motion code synchronisation issues

Motion Code Library not showing/updating

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