Knowledge Base

Back to home

Knowledge Base

Home Entertainment

Home Entertainment

Documentation (guides, spec sheets, etc)

D-BOX VIBE Documentation

HaptiSync Hub documentation

HEMC documentation (archive)

Series IV documentation (archive)

SRP documentation (archive)

See more

Device activation

Get started - How to initiate your HaptiSync Hub?

D-BOX HaptiSync Hub and D-BOX VIBE activation

How to connect your haptic seat with a HEMC

How to connect your haptic seat with a HaptiSync Hub

How to connect your HaptiSync Hub or D-BOX VIBE to a tablet, smartphone, laptop or headphones?

How to connect your HaptiSync Hub with a AV Receiver?

See more

General information

Get started - How to use the HaptiSync app?

Functions related to the HaptiSync Hub button

How to transfer the ownership of a haptic controller?

How do I update the haptic controller to the latest software version?

How do I upgrade from an HEMC to a HaptiSync Hub?

What is the IEC plug lock insert?

What are stabilization cups?

See more

Functionalities

D-BOX Coded Video Mode (HaptiSync Hub, D-BOX VIBE or HEMC)

Adaptive Audio Mode (HaptiSync Hub, D-BOX VIBE or HEMC)

Common issues & resolution steps

Basic troubleshooting steps for most common issues

How to test your haptic seat

How to calibrate/synchronize your seat with content

List of possible haptic system faults (Home Theater Seats)

Troubleshooting Audio

Troubleshooting network issues

Troubleshooting tolerance issues

Troubleshooting using LED status (KAI-1P)

Troubleshooting using LED status (HaptiSync Hub + G1 + KCA)

Haptic Code Library not showing/updating

Intermittent Haptic

Error in the haptic effects

Haptic code synchronisation issues

The movie I am playing is not recognized

My haptic seat is making too much noise and/or vibrations

See more