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Sim Racing & OEM
Documentation (guides, spec sheets, etc)
General information
Troubleshooting step-by-step
Common issues & resolution steps
System faults & alarms
Part replacement
System Configurator
System Monitor
Motion Engine
Gaming
Activate Motion Codes
Troubleshooting step-by-step
Common issues & resolution steps
Functionalities
Device activation
Home Entertainment
Documentation (guides, spec sheets, etc)
General information
Functionalities
Troubleshooting Step-by-step
Common issues & resolution steps
Subscription (D-BOX Connect)
Get started
Troubleshooting step-by-step
Common issues & resolution steps
Technical Support & Warranty
General Information
G3 & G5 Technical Documentation
Request access to D-BOX's G3 & G5 Technical Documentation
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Knowledge Base
Home Entertainment
Sim Racing & OEM
Documentation (guides, spec sheets, etc)
General information
Troubleshooting step-by-step
Common issues & resolution steps
System faults & alarms
Part replacement
System Configurator
System Monitor
Motion Engine
Gaming
Activate Motion Codes
Troubleshooting step-by-step
Common issues & resolution steps
Functionalities
Device activation
Home Entertainment
Documentation (guides, spec sheets, etc)
General information
Functionalities
Troubleshooting Step-by-step
Common issues & resolution steps
Subscription (D-BOX Connect)
Get started
Troubleshooting step-by-step
Common issues & resolution steps
Technical Support & Warranty
General Information
G3 & G5 Technical Documentation
Request access to D-BOX's G3 & G5 Technical Documentation
Already have access?
Home Entertainment
Documentation (guides, spec sheets, etc)
HaptiSync Hub documentation
HEMC documentation (archive)
Series IV documentation (archive)
SRP documentation (archive)
General information
Get started - How to initiate your HaptiSync Hub?
D-BOX HaptiSync Hub activation
How to connect your haptic seat with a HEMC
How do I connect my haptic seat with a HaptiSync Hub?
Functions related to the HaptiSync Hub button
How to transfer the ownership of a haptic controller?
How do I connect my HaptiSync Hub to a tablet, smartphone, laptop or to headphones?
How to connect your HaptiSync Hub with a AV Receiver?
How do I update the haptic controller to the latest software version?
How do I upgrade from an HEMC to a HaptiSync Hub?
What is the IEC plug lock insert?
What are stabilization cups?
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Functionalities
D-BOX Coded Video Mode (HaptiSync Hub or HEMC)
Adaptive Audio Mode (HaptiSync Hub or HEMC)
Troubleshooting Step-by-step
How do I test my haptic seat?
Troubleshooting Audio
Troubleshooting using KAI-1P LED status
Troubleshooting using LED status (HaptiSync Hub + G1 + KCA)
Troubleshooting network issues
Troubleshooting tolerance issues
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Common issues & resolution steps
Error : System Update Required
Basic troubleshooting steps for most common issues
Error in the motion effects
The movie I am playing is not recognised.
My haptic seat lacks precision (the seat is not fully calibrated/synchronized with the content)
Intermittent Motion
Help! My haptic seat is making too much noise and/or vibrations
Haptic code synchronisation issues
Haptic Code Library not showing/updating
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