Knowledge Base
Help Center
Home Entertainment
Haptic System General Information
Documentation (guides, spec sheets, etc)
General information
Troubleshooting step-by-step
Common issues & resolution steps
System faults & alarms
Part replacement
Motion Core Software Suite
System Configurator
System Monitor
Gaming & Sim Racing
Device activation
Activate Motion Codes
Functionalities
Haptic systems user guides
Troubleshooting step-by-step
Common issues & resolution steps
Home Entertainment
Documentation (guides, spec sheets, etc)
Device activation
General information
Functionalities
Common issues & resolution steps
Subscription (D-BOX Connect)
Get started
Troubleshooting step-by-step
Common issues & resolution steps
Technical Support & Warranty
General Information
G3 & G5 Technical Documentation
Request access to D-BOX's G3 & G5 Technical Documentation
Already have access?
Back to home
Knowledge Base
Home Entertainment
Haptic System General Information
Documentation (guides, spec sheets, etc)
General information
Troubleshooting step-by-step
Common issues & resolution steps
System faults & alarms
Part replacement
Motion Core Software Suite
System Configurator
System Monitor
Gaming & Sim Racing
Device activation
Activate Motion Codes
Functionalities
Haptic systems user guides
Troubleshooting step-by-step
Common issues & resolution steps
Home Entertainment
Documentation (guides, spec sheets, etc)
Device activation
General information
Functionalities
Common issues & resolution steps
Subscription (D-BOX Connect)
Get started
Troubleshooting step-by-step
Common issues & resolution steps
Technical Support & Warranty
General Information
G3 & G5 Technical Documentation
Request access to D-BOX's G3 & G5 Technical Documentation
Already have access?
Home Entertainment
Documentation (guides, spec sheets, etc)
D-BOX VIBE Documentation
HaptiSync Hub documentation
HEMC documentation (archive)
Series IV documentation (archive)
SRP documentation (archive)
See more
Device activation
Get started - How to initiate your HaptiSync Hub?
D-BOX HaptiSync Hub and D-BOX VIBE activation
How to connect your haptic seat with a HEMC
How to connect your haptic seat with a HaptiSync Hub
How to connect your HaptiSync Hub or D-BOX VIBE to a tablet, smartphone, laptop or headphones?
How to connect your HaptiSync Hub with a AV Receiver?
See more
General information
Get started - How to use the HaptiSync app?
Functions related to the HaptiSync Hub button
How to transfer the ownership of a haptic controller?
How do I update the haptic controller to the latest software version?
How do I upgrade from an HEMC to a HaptiSync Hub?
What is the IEC plug lock insert?
What are stabilization cups?
See more
Functionalities
D-BOX Coded Video Mode (HaptiSync Hub, D-BOX VIBE or HEMC)
Adaptive Audio Mode (HaptiSync Hub, D-BOX VIBE or HEMC)
FAQ - D-BOX Coded Video (HaptiSync Hub, HEMC or D-BOX VIBE)
Common issues & resolution steps
Basic troubleshooting steps for most common issues
How to test your haptic seat
How to calibrate/synchronize your seat with content
List of possible haptic system faults (Home Theater Seats)
Troubleshooting Audio
Troubleshooting network issues
Troubleshooting tolerance issues
Troubleshooting using LED status (KAI-1P)
Troubleshooting using LED status (HaptiSync Hub + G1 + KCA)
Haptic Code Library not showing/updating
Intermittent Haptic
Error in the haptic effects
Haptic code synchronization issues
The movie I am playing is not recognized
My haptic seat is making too much noise and/or vibrations
See more
