What do I do if I'm experiencing a soft actuator fault?

Read the instructions below to see the potential causes of soft actuator faults as well as the prescribed corrective actions.

Handling actuator cables and connections while the ACM is powered on could cause injury or death. This equipment operates under extremely high voltages. Always turn off the system power by unplugging the ACM power cord before manipulating it.

You must ask D-BOX Support's authorization prior opening the main cover of an ACM. Opening the main cover of an ACM without formal authorization voids the warranty.


Potential causes Corrective actions
This fault is always accompanied with another fault (called ‘’main fault’’).
  1.  Check the solution for the main fault.