Overweight Fault

Discover the potential causes for the above-mentioned fault as well as the prescribed corrective actions.

Handling actuator cables and connections while the ACM is powered on could cause injury or death. This equipment operates under extremely high voltages. Always turn off the system's power by unplugging the ACM power cord before touching it.

You must ask for D-BOX Support's authorization prior to opening the main cover of an ACM. Opening the main cover of an ACM without formal authorization voids the warranty.

Potential causes Corrective actions

There’s too much weight on the

The weight is unbalanced on the platform. 

  1. Make sure that the weight on the platform is not heavier than the maximum supported weight.

  2. Make sure that the weight is evenly distributed among the actuators of the platform (as centered as possible).
    Weight limits in ''D-BOX Newton'':              
    • 250lb model: 1900N
    • 400lb model: 2400N
    • 500lb model: 2800N
  3. If the error persists, please contact D-BOX Support with as many details as possible and the attempted troubleshooting steps.