Overweight Fault

Presentation of the potential causes for the above mentioned fault and prescribed corrective actions.

Handling actuator cables and connections while the ACM is powered could cause injury or death. There equipment operate under extremely high voltage. Always turn off the system power by unplugging ACM power cord before.

You must ask D-BOX Support authorization prior opening the main cover of an ACM. Opening the main cover of an ACM without formal authorization voids the warranty.

Potential causes Corrective actions

There’s too much weight on the
platform.

The weight is unbalanced on the platform. 

  1. Make sure that the weight on the platform is not heavier than the maximum supported weight.

  2. Make sure that the weight is evenly distributed among the actuators of the platform (as centered as possible).
    Weight limits in ''D-BOX Newton'':              
    • 250lb model: 1900N
    • 400lb model: 2400N
    • 500lb model: 2800N
  3. If error persists, contact D-BOX Support.