Presentation of the potential causes for the above mentioned fault and prescribed corrective actions.
Handling actuator cables and connections while the ACM, Haptic Bridge or Haptic Actuator is powered could cause injury or death due to the high voltage involved. Always turn off the system power by unplugging the ACM or Haptic Bridge power cord before handling any cables or connections.
NOTE: Cooler Master Motion 1 gaming chair and D-BOX VIBE chair are powered by a G5 Haptic System.
G1/G2/G3/G5 Haptic System
ACM (G3) or Haptic Actuator (G5) might have the wrong configuration (ex: 250lbs motor instead of 400lbs).
If you own a Home Theater Chair, contact D-BOX Customer Support.
For all other systems: