How do I upgrade my G2, G3 and G5 firmware ?

This article explains how to upgrade the D-BOX haptic system firmware using the D-BOX System Configurator

D-BOX System Configurator is a free software tool used to update and configure your G2, G3 or G5 haptic systems.

 

1.

First, make sure you have the latest version of D-BOX Motion Core installed on your PC  before installing and running the D-BOX System Configurator.

The D-BOX Motion Core package is available at:
https://www.d-box.com/en/software-downloads

2.

Download, extract and install (Setup.exe) the D-BOX System Configurator. The package is available at: https://www.d-box.com/en/software-downloads

NOTE: The D-BOX System Configurator is compatible with Microsoft Windows 7, 8, 10 & 11 - 64 bits.

3.

If not already done, connect the haptic system to your computer.

See your haptic system user guide if necessary.

4.

From your Windows Start Menu, Start the D-BOX System Configurator software

configurator-start-menu
NOTE: Running the software requires administrative privileges.

5.

The Firmware update tab is the active tab when you start the application.
Click the Refresh Firmware Status button.

firmware_update-2

6.

If your components firmware is outdated, select the haptic system you want to update then press the Update Firmware button.

A dialog box will appear asking you if you want to proceed with the update. Click OK.

The update process may take a few minutes. You can click the Execution Details button at any time to read the details about the ongoing operation.

Configurator-update-1

7.

 Once the update process is complete, the following grey window will appear.

Click OK.

Configurator-completed

8.

The firmware update is complete.  You can close the system configurator.