System faults & alarms
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      2. Haptic System General Information
      3. System faults & alarms

      Overvoltage and Undervoltage Faults

      Presentation of the potential causes for the above mentioned fault and prescribed corrective actions. This include High Voltage Rail Overvoltage Fault, High Voltage Rail Undervoltage Fault and Logic Voltage Undervoltage Fault.

      Handling actuator cables and connections while the ACM, Haptic Bridge or Haptic Actuator is powered could cause injury or death due to the high voltage involved. Always turn off the system power by unplugging the ACM or Haptic Bridge power cord before handling any cables or connections.

      NOTE: Cooler Master Motion 1 gaming chair and D-BOX VIBE chair are powered by a G5 Haptic System.

       

      Potential causes

      Corrective actions 

      G1/G2/G3 Haptic System

      Corrective actions 

      G5 Haptic System

      Too high voltage detected.

      Voltage from the wall outlet
      is too high for the Haptic System.

       

      Too low voltage detected.

      Defective or disconnected power cable.

       

      Low-voltage rail is too low.

       

       
      1. Make sure your system matches your country voltage.
      2. Make sure you are not connected to a GFCI breaker.
      3. Check the power coming out of the outlet and make sure it respects the specified operating conditions. In case of doubt, connect the haptic system to another circuit.
      4. Visually inspect the entire length of the power cable for obvious signs of damage. 
      5. Make sure the ACM power cable is securely plugged in.
      6. Make sure you are connected to a grounded electrical outlet. Do not use adapter plugs or remove the grounding prong from cables. If you must use an extension cable, use a 3-wire cable with properly grounded plugs.
      7. If you are using an extension cable, try without.
      8. If error persists, contact D-BOX Customer Support.
      1. Verify that all Haptic Actuators are set to your region power voltage.
      2. Make sure you are not connected to a GFCI breaker.
      3. Check the power coming out of the outlet and make sure it respects the specified operating conditions. In case of doubt, connect the haptic system to another circuit.
      4. Visually inspect the entire length of the power cable for obvious signs of damage. 
      5. Make sure you are connected to a grounded electrical outlet. Do not use adapter plugs or remove the grounding prong from cables. If you must use an extension cable, use a 3-wire cable with properly grounded plugs.
      6. If you are using an extension cable, try without.
      7. If error persists, contact D-BOX Customer Support.