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Troubleshooting Using LED Status (Communication Unit)

For KB Article EDIT 2

The front status LED illuminates as follows:

LED Status

Potential Cause

Corrective Actions

Off

Communication Unit is not powered
  • KCU-1X: Make sure the USB cable is properly connected.
  • KCU-1P: Make sure the power supply is properly connected.

Red

No USB connection is detected
  • Check that the USB cable is properly connected.
  • Make sure you have the latest version of D-BOX HaptiSync Center installed.
  • Make sure you are using the original USB cable provided with your Communication Unit.

Orange

Connected to the PC USB port. The unit is ready to operate, but no haptic data received yet.

 N/A

Green

The device is operational and is receiving haptic data (or silence data).

N/A