Troubleshooting step-by-step
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      3. Troubleshooting step-by-step

      Troubleshooting using LED status (KCU-1P)

      This section covers the status LED located on your KCU-1P.

      Once you plug the KCU-1P, the controller draws 48V from its power supply. The front STATUS LED illuminates as follow:


      LED Status

      Potential Cause

      Corrective Actions

      Off

      KCU-1P is not powered
      • Make sure the power supply is properly connected.

      Red

      No USB connection is detected
      • Check that the USB cable is properly connected.
      • Make sure you have the latest version of Motion Core installed.
      • Make sure you are using the original USB cable provided with your controller.

      Orange

      Connected to the PC USB port. The unit is ready to operate.
      • If working with G3, make sure the ACM-Status LED for Main ACM IN port are ON, meaning the ACM is receiving the information from KCU.
      • Start your D-BOX compatible software or game.

      Green

      The device is operational and receiving haptic data (or silence data).