System faults & alarms
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      2. Haptic System General Information
      3. System faults & alarms

      Critical Actuator Fault

      Presentation of the potential causes for the above mentioned fault and prescribed corrective actions.

      Handling actuator cables and connections while the ACM, Haptic Bridge or Haptic Actuator is powered could cause injury or death due to the high voltage involved. Always turn off the system power by unplugging the ACM or Haptic Bridge power cord before handling any cables or connections.

      NOTE: Cooler Master Motion 1 gaming chair and D-BOX VIBE chair are powered by a G5 Haptic System.

      Potential causes

      Corrective actions 

      G1/G2/G3 Haptic System

      Corrective actions 

      G5 Haptic System

      This is a Hard fault.

      The faulty Haptic Actuator is immediately deactivated to prevent damage, and all other actuators go to the lowest position.
      1. Do a visual inspection to make sure nothing is blocking the actuator travel.
      2. If error persists, contact D-BOX Customer Support.
      1. Do a visual inspection to make sure nothing is blocking the actuator travel.
      2. If error persists, contact D-BOX Customer Support.