System faults & alarms
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      2. Haptic System General Information
      3. System faults & alarms

      Travel Fault

      Presentation of the potential causes for the above mentioned fault and prescribed corrective actions.

      Handling actuator cables and connections while the ACM, Haptic Bridge or Haptic Actuator is powered could cause injury or death due to the high voltage involved. Always turn off the system power by unplugging the ACM or Haptic Bridge power cord before handling any cables or connections.

      NOTE: Cooler Master Motion 1 gaming chair and D-BOX VIBE chair are powered by a G5 Haptic System.

       

      Potential Cause

      Corrective Actions

      G1/G2/G3 Haptic System

      Corrective Actions

      G5 Haptic System
      Travel measure during the search-stop procedure is too large or too small. This is normally caused by an external body preventing the actuator to move. Alternative causes of this fault are :
      • Defective Haptic Actuator.
      • Bad communication with encoder.
      1. Do a visual inspection to make sure nothing is blocking the actuator travel. 
      2. Try removing the actuator from its integration (chair, simulator, rig), including captive ending if any, and check if the fault repeats itself. If not, the issue points toward the integration.
      3. If error persists, contact D-BOX Customer Support.
      1. Do a visual inspection to make sure nothing is blocking the Haptic Actuator travel.
      2. If error persists, contact D-BOX Customer Support.