If you followed the troubleshooting steps proposed for your issue and the D-BOX system is still not working properly, proceed to exporting logs to help our support team diagnose and resolve your issue.
|Step 1:||Power off all ACMs or G5 Haptic Bridges of the system by disconnecting the power cords.|
|Step 2:||Open the D-BOX System Monitor and let it run in the background.|
|Step 3:||Power on the ACMs or the G5 Haptic Bridge.|
|Step 4:||Run your simulation or game software until the issue is reproduced.|
|Step 5:||Once the issue is reproduced, choose "Export", save the recording, and send it by e-mail to D-BOX Support.|
Export using the default name created. This makes it easier for identification process.