How to record logs with System Monitor

If you followed the troubleshooting steps proposed for your issue and the D-BOX system is still not working properly, proceed to exporting logs to help our support team diagnose and resolve your issue.

Step 1: Power off all ACMs or G5 Haptic Bridges of the system by disconnecting the power cords.
Step 2: Open the D-BOX System Monitor and let it run in the background.
Step 3: Power on the ACMs or the G5 Haptic Bridge.
Step 4: Run your simulation or game software until the issue is reproduced.
Step 5: Once the issue is reproduced, choose "Export", save the recording, and send it by e-mail to D-BOX Support.
Step 6:

Export using the default name created. This makes it easier for identification process.
** Make sure to export both the "Snapshot" and "Record" files.