If you followed the troubleshooting steps proposed for your issue and the D-BOX system is still not working properly, proceed to exporting logs to help our support team diagnose and resolve your issue.
| Step 1: | Power off all ACMs or G5 Haptic Bridges of the system by disconnecting the power cords. |
| Step 2: | Open the D-BOX System Monitor and let it run in the background. |
| Step 3: | Power on the ACMs or the G5 Haptic Bridge. |
| Step 4: | Run your simulation or game software until the issue is reproduced. |
| Step 5: | Once the issue is reproduced, choose "Export", save the recording, and send it by e-mail to D-BOX Support. |
| Step 6: |
Export using the default name created. This makes it easier for identification process.
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