If you followed the troubleshooting steps proposed for your issue and the D-BOX system is still not working properly, proceed to exporting logs to help our support team diagnose and resolve your issue.
Step 1: | Power off all ACMs or G5 Haptic Bridges of the system by disconnecting the power cords. |
Step 2: | Open the D-BOX System Monitor and let it run in the background. |
Step 3: | Power on the ACMs or the G5 Haptic Bridge. |
Step 4: | Run your simulation or game software until the issue is reproduced. |
Step 5: | Once the issue is reproduced, choose "Export", save the recording, and send it by e-mail to D-BOX Support. |
Step 6: |
Export using the default name created. This makes it easier for identification process. |