Command Overrun Fault

Presentation of the potential causes for the above mentioned fault and prescribed corrective actions.

Handling actuator cables and connections while the ACM is powered could cause injury or death. There equipment operate under extremely high voltage. Always turn off the system power by unplugging ACM power cord before.

You must ask D-BOX Support authorization prior opening the main cover of an ACM. Opening the main cover of an ACM without formal authorization voids the warranty.


Potential causes Corrective actions

A new command was received by the actuator while the previous command was not completed.


This should not be a permanent fault and should clear after a while.

  1. From system Monitor, reset the haptic system.

  2. Power off the haptic system, wait for a minute,
    then try again.

  3. From System Monitor, check if there is any other fault and follow the solution recommended.

  4. If error persists, contact D-BOX Support.