System faults & alarms
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      1. Knowledge Base
      2. Haptic System General Information
      3. System faults & alarms

      Command Overrun Fault

      Presentation of the potential causes for the above mentioned fault and prescribed corrective actions.

      Handling actuator cables and connections while the ACM, Haptic Bridge or Haptic Actuator is powered could cause injury or death due to the high voltage involved. Always turn off the system power by unplugging the ACM or Haptic Bridge power cord before handling any cables or connections.

      NOTE: Cooler Master Motion 1 gaming chair and D-BOX VIBE chair are powered by a G5 Haptic System.

       

      Potential causes

      Corrective actions

      G1/G2/G3/G5 Haptic System

      A new command was received by the Haptic Actuator while the previous command was not completed.

      This issue is typically temporary and is expected to resolve itself after a period of time.

      If you own a Home Theater Chair:

      1. Power off the haptic system, wait for a minute,
        then try again.
      2. If error persists, contact D-BOX Customer Support.

      For any other products:

      1. From System Monitor, reset the haptic system.

      2. Power off the haptic system, wait for a minute,
        then try again.

      3. In System Monitor, check if there is any other fault and follow the recommended solution.

      4. If error persists, contact D-BOX Customer Support.