Common issues & resolution steps
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      The movie I am playing is not recognized

      D-BOX HaptiSync Technology is the core of your HaptiSync Hub and HEMC.

      This complex technology enables recognition and synchronization with your on-screen content. This recognition technology matches the audio to a specific D-BOX haptic code track.

      Since your library contains thousands of haptic codes, some titles may take longer to be recognized.

      How to maximize the system's performance?

      Step 1:

      Enable Fast Sync for the title your are watching.

      The Fast Sync option can be found in the D-BOX Coded Titles section of the mobile version of the HaptiSync app. It allows you to preload the haptic code of the movie you are about to watch, which helps to speed up the recognition of the content.
      Step 2:

      Play the original movie version:

      • Please note that non-original versions (such as foreign languages) may take significantly longer for the HaptiSync Hub, HEMC or D-BOX VIBE to recognize.
      Step 3:

      Adjust the tolerance parameter:

      • You can adjust the recognition tolerance parameters in the HaptiSync app.
      • Use a higher tolerance value (like 30s) to continue the haptic experience for portions of unrecognized audio (foreign languages, ambient noise, talking).
      • Use a lower tolerance value (like 5s) to stop haptic experiences faster when pausing or stopping playback.
      If not using the Fast Sync option
       

      Play older title from the beginning:

      • Your HaptiSync Hub, HEMC or D-BOX VIBE should recognize any D-BOX compatible content within 1 minute when first played from the beginning of its timeline (the first 15 minutes).
      • For example, if you want to watch the final scene from an old movie: first play the title from the beginning, wait for the HaptiSync Hub, D-BOX VIBE or HEMC to recognize the content and then skip to the final scene.
      • Recently added D-BOX titles (250 latest) should be recognized when first played from anywhere in their timeline.
        HaptiSync Hub or D-BOX-VIBE: Play title which are stored in your device:
      • Your HaptiSync Hub or D-BOX VIBE  will remember the last 10 titles that have been recognized and/or included in the last library update. When a title is stored in the HaptiSync Hub or D-BOX VIBE  memory, it can recognize it faster (within 10 seconds).