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Haptic Code Library not showing/updating

Read the article below to discover what needs to be done if your D-BOX haptic code library is not adequately showing up or updating.

This article is valid for the following list of issues:

  • No movies are listed in the library
  • The haptic code library is not downloading
  • No haptic code update
Step 1:

Before you start, we recommend you update the haptic controller to its latest software version. Please click on the following link and follow the outlined steps:

Step 2: 

Check for a valid subscription and pairing. 

To access these steps, click on this link:

Step 3:

Troubleshoot for any network issues.

To access these steps, click on this link:

Step 4:

Reboot your haptic controller:

  • Press the power button to turn off your device
  • Disconnect the power cable from the device
  • Wait 5 seconds
  • Reconnect the power cable
  • Press the power button
Step 5:

The update process might take up to several hours, depending on your internet speed. It will also upload the latest haptic codes (library).

We suggest you keep the HEMC, D-BOX VIBE or HaptiSync Hub connected at least 24 hours.