Common issues & resolution steps
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      Haptic Code Library not showing/updating

      Read the article below to discover what needs to be done if your D-BOX haptic code library is not adequately showing up or updating.

      This article is valid for the following list of issues:

      • No movies are listed in the library
      • The haptic code library is not downloading
      • No haptic code update
      Step 1:

      Before you start, we recommend you update the haptic controller to its latest software version. Please click on the following link and follow the outlined steps:
      Step 2: 

      Check for a valid subscription and pairing. 

      To access these steps, click on this link:
      Step 3:

      Troubleshoot for any network issues.

      To access these steps, click on this link:
      Step 4:

      Reboot your haptic controller:

      • Press the power button to turn off your device
      • Disconnect the power cable from the device
      • Wait 5 seconds
      • Reconnect the power cable
      • Press the power button
      Step 5:

      The update process might take up to several hours, depending on your internet speed. It will also upload the latest haptic codes (library).

      We suggest you keep the HEMC, D-BOX VIBE or HaptiSync Hub connected at least 24 hours.