Common issues & resolution steps
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      1. Knowledge Base
      2. HaptiSync System (Home Theater)
      3. Common issues & resolution steps

      Motion Code Library not showing/updating

      This article is valid for the following list of symptoms:

      • No film is listed in the library
      • The library is not downloading
      • Installation of motion code issues
      • No motion code update
      Step 1:

      Before you start, we recommend you update the motion controller to its latest software version. Please open this link in a new window and follow the recommended steps:
      Step 2: 

      Check for a valid subscription and pairing. 

      To access these steps, open this link in a new window:
      Step 3:

      Troubleshoot for any network issues.

      To access these steps, open this link in a new window:
      Step 4:

      Reboot your motion controller.

      • Press the power button to power off your device
      • Disconnect the power cable from the device
      • Wait 5 seconds
      • Reconnect the power cable
      • Press the power button 
      Step 5:

      The update process might take up to several hours, depending on internet speed. It will also upload the latest motion code (library).

      We suggest you keep the HEMC connected up to 24 hours.