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      FAQ - D-BOX Coded Video (HaptiSync Hub, HEMC or D-BOX VIBE)

      D-BOX Coded Video Mode allows you to experience immersive haptic feedback while enjoying over 2500 movies and series.

      Question/Issue Answer

      What is the Fast Sync option?

      FastSyncAlreadyEnabled

      The Fast Sync option can be found in the D-BOX Coded Titles section of the mobile version of the HaptiSync app. It allows you to preload the haptic code of the movie you are about to watch, which helps to speed up the recognition of the content.

      Please note that this feature is not available in the Windows version of the app.

      Message “No Seat Detected” showing in the HaptiSync app

      A screenshot of no seat detected
      • Ensure your haptic device is powered on
      • Ensure your seat is connected to your controller

      No haptic when watching a movie coded by D-BOX 

      Here are some possible reasons why your haptic is not strating when watching a movie:

      • In the HaptiSync app:
        • Make sure that your seat is detected.
        • Ensure you have selected D-BOX Coded Video mode.
        • Confirm that the movie you are watching is coded by D-BOX and that the haptic library content has been updated.
        • Validate that the system recognizes the movie. Sometimes it might take a few seconds after the movie starts for the recognition to occur.  You can also enable the Fast Sync option for this movie to accelerate the content recognition.
        • Ensure that you have an active HaptiSync subscription.
        • Check that the haptic is not muted.

      By following these steps, you should be able to troubleshoot and resolve most issues while watching a D-BOX coded movie.

      Content is not updating  (error 200 or 300)

      error_200

      HaptiSync-error-content-300

       

      		 It should resolve itself within a few minutes.  Here is a brief explanation of all error codes: 
        • 200: Error checking for update (internet connection issue or other).  You might also be behind a firewall preventing access to D-BOX servers
        • 201: Error connecting with D-BOX Connect
        • 300: Error while downloading
        • 301: Server content not ready (this should be temporary, if not, please contact support)
      If the error continues to occur, please reach out to D-BOX support for further assistance.
      Why do I need a D-BOX Connect account?

       

      D-BOX Connect serves as the central hub for managing all aspects of your D-BOX products. This includes your user profile, content subscriptions, and more in the future. Additionally, D-BOX Connect enables us to enhance the reliability of content distribution for a better user experience.