Common issues & resolution steps
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      How to test your haptic seat

      If you've just installed your haptic seat or if you've reconfigured its settings, follow the step-by-step directions below to test its functionality.

      Step 1:

      HaptiSync Hub

      Connect your haptic system accordingly to the HaptiSync System User Manual and make sure that all components of your HaptiSync system are powered on.

      D-BOX VIBE

      Connect your D-BOX VIBE chair accordingly to the D-BOX VIBE User Guide and make sure that all components of your HaptiSync system are powered on.
      Step 2: Open the HaptiSync app and make sure the input mode is set to Integrated Microphone.
      Step 3:

      Play the HaptiSync Test video (see below).

      • This can be done from your mobile device by aiming its speaker towards your HaptiSync sound sensor (microphone).
      • Increase the sound level of playback so that the HaptiSync Hub can detect the playing video.
      Step 4: Within 30 seconds, your system should move in sync with the test video.