Motion code synchronisation issues

Step 1:

There might be a problem with your motion code library. 

Please follow the corrective actions proposed by opening this link in a new window:

Step 2:

You might need to adjust the tolerance.

Please follow the corrective actions proposed by opening this link in a new window:

Step 3:

Troubleshoot for audio issues.

Please follow the corrective actions proposed by opening this link in a new window:

Step 4:

Contact support and share with us the following information:

  • Are you using a HEMC or a HpatiSync Hub?
  • How many titles are presenting synchronisation issues?
    • One to multiple titles?
    • The entire library?