Follow the steps below if you suspect that your system may be experiencing motion code synchronization issues.
| Step 1: |
There might be a problem with your motion code library. Please follow the corrective actions proposed by opening this link in a new window: |
| Step 2: |
Enable Fast Sync for the title your are watching. The Fast Sync option can be found in the D-BOX Coded Titles section of the mobile version of the HaptiSync app. It allows you to preload the haptic code of the movie you are about to watch, which helps to speed up the recognition of the content. |
| Step 3: |
You might need to adjust the tolerance. Please follow the corrective actions proposed by opening this link in a new window: |
| Step 4: |
Troubleshoot for audio issues. Please follow the corrective actions proposed by opening this link in a new window: |
| Step 5: |
Contact support and share with us the following information:
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