1. Knowledge Base
  2. Home Entertainment
  3. Common issues & resolution steps

Haptic code synchronisation issues

Follow the steps below if you suspect that your system may be experiencing motion code synchronization issues.

Step 1:

There might be a problem with your motion code library. 

Please follow the corrective actions proposed by opening this link in a new window:

Step 2:

You might need to adjust the tolerance.

Please follow the corrective actions proposed by opening this link in a new window:

Step 3:

Troubleshoot for audio issues.

Please follow the corrective actions proposed by opening this link in a new window:

Step 4:

Contact support and share with us the following information:

  • Are you using a PC, HEMC or a HaptiSync Hub?
  • How many titles are presenting synchronisation issues?
    • One to multiple titles?
    • The entire library?