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Troubleshooting network issues
Motion Controller refers to your HEMC or your HaptiSync Hub.
Step 1: |
Before you start, we recommend you update the motion controller to its latest software version. Please open this link in a new window and follow the recommended steps: |
Step 2: |
Make sure the motion controller is well connected to the wi-fi network. We strongly suggest connecting it directly (through a wired connection). |
Step 3: |
Was there any change in the network recently? Make sure that the TeamViewer and Amazon Web Services ports are white listed on the firewall. |