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Troubleshooting network issues

HaptiSync device refers to your HEMC, D-BOX VIBE or your HaptiSync Hub.

Step 1:

Before you start, we recommend you update the HaptiSync device to its latest software version. Please open this link in a new window and follow the recommended steps:

Step 2:

Make sure the HaptiSync device is well connected to the internet.

We strongly suggest connecting it directly (through a wired connection).

Step 3:

Was there any change in the network recently?

Make sure that the TeamViewer and Amazon Web Services ports are white listed on the firewall.