Common issues & resolution steps
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      Troubleshooting network issues

      HaptiSync device refers to your HEMC, D-BOX VIBE or your HaptiSync Hub.

      Step 1:

      Before you start, we recommend you update the HaptiSync device to its latest software version. Please open this link in a new window and follow the recommended steps:
      Step 2:

      Make sure the HaptiSync device is well connected to the internet.

      We strongly suggest connecting it directly (through a wired connection).
      Step 3:

      Was there any change in the network recently?

      Make sure that the TeamViewer and Amazon Web Services ports are white listed on the firewall.