Troubleshooting Step-by-step
      Back to home
      1. Knowledge Base
      2. Home Entertainment
      3. Troubleshooting Step-by-step

      Troubleshooting network issues

      Motion Controller refers to your HEMC or your HaptiSync Hub.

      Step 1:

      Before you start, we recommend you update the motion controller to its latest software version. Please open this link in a new window and follow the recommended steps:
      Step 2:

      Make sure the motion controller is well connected to the wi-fi network.

      We strongly suggest connecting it directly (through a wired connection).
      Step 3:

      Was there any change in the network recently?

      Make sure that the TeamViewer and Amazon Web Services ports are white listed on the firewall.