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Troubleshooting network issues
Motion Controller refers to your HEMC or your HaptiSync Hub.
Before you start, we recommend you update the motion controller to its latest software version. Please open this link in a new window and follow the recommended steps:
Make sure the motion controller is well connected to the wi-fi network.
We strongly suggest connecting it directly (through a wired connection).
Was there any change in the network recently?
Make sure that the TeamViewer and Amazon Web Services ports are white listed on the firewall.