Motion Controller refers to your HEMC or your HaptiSync Hub.
Before you start, we recommend you update the motion controller to its latest software version. Please open this link in a new window and follow the recommended steps:
Make sure the motion controller is well connected to the wi-fi network.
We strongly suggest connecting it directly (through a wired connection).
Was there any change in the network recently?
Make sure that the TeamViewer and Amazon Web Services ports are white listed on the firewall.