How do I update the motion controller to the latest software version?

If you are looking for an update of the library (motion code), please follow the link below:

Software versions are automatically updated by the motion controller. There are multiple services that are updated through this process, e.g. Motion Core, Motion Engine. 

However, if the system is offline for a long period of time (power or wi-fi), there might be multiple versions of the software to update. In this case, the process will potentially not update automatically and you will need to follow the steps below. 

Step 1:

Make sure the HEMC or HaptiSync Hub is connected to the wi-fi network.

We strongly suggest to connect it directly (through a wired connection).

Step 2:

Reboot the motion controller :

  • Press the power button to power off your device
  • Disconnect the power cable from the device
  • Wait 5 seconds
  • Reconnect the power cable
  • Press the power button 
Step 3:

The software update process might take up to 30 minutes.

But it will also upload the latest motion code (library). We suggest you keep the HEMC or HaptiSync Hub connected at least 24 hours.