Audio issues can be caused by insufficient sound level from the source, poor source quality (noise) muting the audio signal from the source or incomplete signal (bad stereo mix).
This article is valid for issues such as:
- Problem with stereo downmix
- HaptiSync device not recognizing audio
Note that the audio input for our system must be a proper downmix. If you are using the HaptiSync Hub or the D-BOX VIBE, it can read ambient sound as well.
If you are using the HaptiSync Hub or the D-BOX VIBE, make sure the audio on your HaptiSync app is properly configured. You may choose between:
Test the audio input using the test clip.
You can check the audio input by connecting another device with a proper downmix (iPhone, tablet computer, etc) with an auxiliary (aux) cable and play the test clip. The haptic seat should move accordingly.
If it does move accordingly, the issue points toward the audio input of your sound configuration.
Check the audio input by connecting the stereo downmix to headphones.
The sound should respect the following criteria: