Device activation
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      D-BOX HaptiSync Hub and D-BOX VIBE activation

      This article explains how to complete your D-BOX HaptiSync Hub or D-BOX VIBE activation and link it to your D-BOX Connect account.

      1.

      Open the D-BOX HaptiSync app on your mobile phone or computer.

      HSA-mobile

      2.

      NETWORK CONNECTION (1st time only)

      Ensure your HaptiSync Hub/D-BOX VIBE is connected to your Network.

      If using a wireless Wi-Fi network:

      • Open the D-BOX HaptiSync app.
      • Press the Add button and follow the on-screen instructions.
      • Your mobile device needs to be connected to your Wi-Fi network.
      • You will need to know your Wi-Fi password.

      If using your wired Ethernet network:

      • Connect a network cable to the ETHERNET port of your HaptiSync Hub.
      • Open the HaptiSync app.
      • The HaptiSync Hub/D-BOX VIBE should be detected automatically.

      3.

      Inside the HaptiSync app, choose your HaptiSync Hub or D-BOX VIBE (the pictures display the HaptiSync Hub only, but the process is very similar for the D-BOX VIBE).

      You will see the message Activation Required, if not already activated. 

      Click on your computer and follow the steps until you see the Activated confirmation.  You will need to confirm and login to your D-BOX Connect account.

      00-HSA-select-HSA-activation-2

      4.

      After activating your account, if you have subscribed to a HaptiSync subscription, haptic codes for movies and series will be automatically downloaded to your HaptiSync Hub or D-BOX VIBE. You will notice a Downloading Content message in the HaptiSync app while this process takes place.

      It could take a few hours the first time you download content.

      00-HSA-select-HSA-downloading-2

      While the content is being downloaded, you can test that the your chair is fully functional by playing our test clip.  To do so:

      • Open your web browser and go to the D-BOX Haptic Experiences YouTube channel
      • Start the test clip and wait 30 seconds to confirm that everything works 
      • Start the calibration clip to verify that there is no unpleasant delay (optional)

      5.

      Your HaptiSync Hub or D-BOX VIBE is now linked to your D-BOX Connect account. 

      You now have access to the following modes.  Please follow the links below to understand how they work.