This article will allow you to resolve issues such as :
- Pairing issues
- Connection issues
- Subscription issues
- Account issues
The best way to start is to review the instructions exposed in either one of these documents:
For Home Theater chair owners:
Step 1: |
From the D-BOX Connect website, go to tab Subscriptions' and make sure you have a valid subscription:
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Step 2: |
Pair your subscription with your motion controller. Still on the D-BOX Connect website, go to tab My devices and make sure you have a valid pairing between your subscription and your motion controller (PC, HaptiSync Hub or HEMC): If you don't see a valid pairing between your subscription and your motion controller: 1- Install the D-BOX HaptiSync app on your mobile device or PC. 2- Connect your motion controller (PC, HEMC or HaptiSync Hub) to your network. If using an HaptiSync Hub or HEMC: If using a wireless Wi-Fi network:
If using your wired Ethernet network:
3- Activate your motion controller (HEMC or HaptiSync Hub)
4- Wait for your system to update
From the Game Center, follow the instructions described in this article. |
Step 3: |
Test your HaptiSync System. If step 1 and 2 are completed, this means you have a valid subscription and a valid pairing with your motion controller.
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