How to validate subscription and pairing?

This article will allow you to resolve issues such as :

  • Pairing issues
  • Connection issues
  • Subscription issues
  • Account issues

The best way to start is to review the instructions exposed in either one of these documents:

For Home Theater chair owners:

 

Step 1:

From the D-BOX Connect website, go to tab Subscriptions and make sure you have a valid subscription:

active-subscriptionIf you don't see a valid subscription, click on ADD SUBSCRIPTION and follow the online instructions to purchase a subscription. 

Step 2:

Pair your subscription with your HaptiSync device/haptic controller (PC, HaptiSync Hub, HEMC, or D-BOX VIBE). 

Still on the D-BOX Connect website, go to tab My devices and make sure you have a valid pairing between your subscription and your haptic controller:

my-devices

If you don't see a valid pairing between your subscription and your haptic controller:

1- Install the D-BOX HaptiSync app on your mobile device or PC.

2- Connect your haptic controller to your network.

If using an HaptiSync Hub, D-BOX VIBE or HEMC:

If using a wireless Wi-Fi network:

    • Open the D-BOX HaptiSync app.
    • Press the Add button and follow the on-screen instructions.
      • Your mobile device needs to be connected to your Wi-Fi network.
      • You will need to know your Wi-Fi password.

If using your wired Ethernet network:

    • Connect a network cable to the ETHERNET port of your HaptiSync Hub, D-BOX VIBE or HEMC.
    • Open the HaptiSync app.
    • The HaptiSync Hub, D-BOX VIBE or HEMC should be detected automatically.

3- Activate your haptic controller

    • In the D-BOX HaptiSync app, click on the HaptiSync Hub, D-BOX VIBE or HEMC icon showing Activation Required
    • Follow the on-screen instructions to complete your activation.
      • You will need to enter your D-BOX Connect account email and password in the app.

4- Wait for your system to update

    • The database update requires about 1-2 hours after a successful activation.
    • Once ready, the Last Updated field will be updated in the app.
If using a PC
    From the HaptiSync App, follow the instructions described in this article.

    From the Game Center, follow the instructions described in this article.

      Step 3: 

      Test your HaptiSync System.

      If step 1 and 2 are completed, this means you have a valid subscription and a valid pairing with your haptic controller. 

        • Make sure that all components of your HaptiSync system are powered on
        • Open the HaptiSync app and make sure the select the correct input mode
        • Play the HaptiSync Test video from the YouTube D-BOX Haptic Experiences channel
        • Within 30 seconds, your system should move in sync with the test video