How to validate subscription and pairing?

This article will allow you to resolve issues such as :

  • Pairing issues
  • Connect issues
  • Subscription issues
  • Account issues

The best way to start is to review the instructions exposed in either one of these documents:

 

Step 1:

From the D-BOX Connect website, go on ''My subscriptions'' and make sure you have a valid licence:

If you don't see a valid subscription, click on ''Edit credit card'' and follow the online instructions. Then click on ''Subscribe'' and follow the online instructions.

Step 2:

Pair your subscription with your motion controller. 

Still from the D-BOX Connect website, go on ''My devices'' and make sure you have a valid pairing between your subscription and your motion controller (HaptiSync Hub or HEMC):

If you don't see a valid pairing between your subscription and your motion controller:

1- Install the D-BOX HaptiSync app on your mobile device or PC.

2- Connect your motion controller (HEMC or HaptiSync Hub) to your network.

If using a wireless Wi-Fi network:

    • Open the D-BOX HaptiSync app.
    • Press the Add button and follow the on-screen instructions.
      • Your mobile device needs to be connected to your Wi-Fi network.
      • You will need to know your Wi-Fi password.

If using your wired Ethernet network:

    • Connect a network cable to the ETHERNET port of your HaptiSync Hub.
    • Open the HaptiSync app.
    • The HaptiSync Hub should be detected automatically.

3- Activate your motion controller (HEMC or HaptiSync Hub)

    • In the D-BOX HaptiSync app, press on the HaptiSync Hub icon showing Activation Required
    • Follow the on-screen instructions to complete your activation.
      • You will need to enter your D-BOX Connect account email and password in the app.

4- Wait for your system to update

    • The database update requires about 15 minutes after a successful activation.
    • Once ready, the Last Updated field will be updated in the app.
      Step 3: 

      Test your HaptiSync System.

      If step 1 and 2 are completed, this means you have a valid subscription and a valid pairing with your motion controller. 

        • Make sure that all components of your HaptiSync system are powered on
        • Open the HaptiSync app and make sure the input mode is set to Integrated Microphone.
        • Play the HaptiSync Test video from the YouTube D-BOX Haptic Experiences channel
          • This can be done from your mobile device by aiming its speaker towards your HaptiSync sound sensor (microphone).
          • Increase the sound level of playback so that the HaptiSync Hub can detect the playing video.
        • Within 30 seconds, your system should move in sync with the test video