How do I upgrade my G5 firmware ?

This article explains how to upgrade the G5 firmware using the D-BOX System Configurator

D-BOX System Configuratior is a free software tool used to update and configure your G2, G3 or G5 haptic systems.

 

1.

First, make sure you have the latest version of D-BOX Motion Core installed on your PC  before installing and running the D-BOX System Configurator.

The D-BOX Motion Core package is available at:
https://www.d-box.com/en/software-downloads

2.

Download, extract and install (Setup.exe) the D-BOX System Configurator. The package is available at: https://www.d-box.com/en/software-downloads

 

NOTE: The D-BOX System Configurator is compatible with Microsoft Windows 7, 8, 10 & 11 - 64 bits.

3.

Connect the hardware to your computer.

See your haptic system User Guide if necessary.

4.

From your Windows Start Menu, Start the D-BOX System Configurator software

configurator-start-menu
NOTE: Running the software requires administrative privileges.

5.

The Firmware update tab is the active tab when you start the application.
Click the Refresh Firmware Status button.

Configurator-refreshThis action refreshes the status of the firmware and updates the status to outdated (if a newer firmware is available) or up to date (if the latest firmware is already installed).

6.

If your components firmware is outdated, select the G5 Haptic Bridge you want to update then press the Update Firmware button.

A dialog box will appear asking you if you want to proceed with the update. Click OK.

The update process may take a few minutes. You can click the Execution Details button at any time to read the details about the ongoing operation.

Configurator-update-1

7.

 Once the update process is complete, the following grey window will appear.

Click OK.

Configurator-completed

8.

The firmware update is complete.  You can close the system configurator.