How to transfer the ownership of a haptic controller?

Former owner step-by-step

Step 1:

Log into your D-BOX Connect account.

Step 2:

Go to my devices and press REVOKE.

Step 3:

If you don’t want to keep your subscription, then unclick the Auto Renew checkmark.


New owner step-by-step

The former owner steps must be finalised before moving on to the next steps.

Step 4:

New owner can now follow the instruction to initiate his device. Information about how to initiate your device is accessible below or you can look into our knowledge base.

If you are using a HEMC:

HEMC documentation

If you are using a HaptiSync Hub:

HaptiSync Hub documentation