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      HaptiSync Center - FAQ

      As the HaptiSync Center roll-out progresses, we will post all answers to relevant questions asked here.

        Question Answer

      FEATURES

      1.1

      What features does the new software offer?
      • Completely revamped UI
      • Integration of all D-BOX apps (Control Panel, Game Center, HaptiSync app) and a short cut to System Monitor for troubleshooting and the Adaptive Gaming Configurator to select and modify profiles.
      • Refreshed and improved look and usability
      • Improved instructions and help information (Tooltips, Help section easily accessible, On-screen instructions for haptic code installation and utilisation, Improved error messaging)

        1.2

        Can I use this software to control my HaptiSync Hub ?

        Unfortunately, no. This software is for Windows PC only.

        1.3

        I have a G1 haptic system.  Can I use this new software?

        Yes,  HaptiSync Center supports all haptic systems sold by D-BOX (G1, G2, G3 and G5).

        1.4

        		 Does HaptiSync Center interpret telemetry in the same way as Motion Core/Game Center?  

        Yes.

        1.5

        Is the performance of the actuators changed in any way? 

        HaptiSync Center doesn’t affect the performance of the actuators. HaptiSync Center serves as the user interface only and the underlying systems remain unchanged.

        INSTALLATION/ UPGRADE

        2.1

        If I install this new app, will my existing profiles remain intact?

        Yes, all of your game-specific settings and profiles will remain unchanged and intact.

        2.2

        Is it necessary to uninstall Motion Core prior to installing the HaptiSync Center?

        Do I just need to install this software on top of the old one?

        No. The installer for HaptiSync Center will automatically uninstall Motion Core.

        2.3

        Is the upgrade automatic?

        No, the upgrade is not automatic. To ensure a gradual roll-out of the software, HaptiSync Center upgrade has not been included in our auto-updater. You will need to download the software directly from our website.

        2.4

        I tried installing the software but I get this error message:

        Error opening file for writing: C:\ProgramData\D-BOX\MotionService\dbxService64.dll

        It appears that a D-BOX program is still running on your system, likely a game-specific motion enabler. To resolve this issue, please restart your PC to ensure that all software is closed, and then attempt to install the software again.
        TROUBLESHOOTING

        3.1

        I migrated from Game Center to HaptiSync Center and I now have a hardware fault.  Is it related? 

        HaptiSync Center serves as the user interface, while the underlying systems and firmware remain unchanged during the transition from Game Center to HaptiSync Center. Consequently, any hardware issues you may be experiencing are unrelated to this migration. 

        3.2

        My system crashes when I play a specific game.  Is it caused by HaptiSync Center?

        No. The way we handle game-specific haptic code hasn't changed.

        PARTNER INTEGRATION

        4.1

        We are a D-BOX integrator and have custom haptic code. Could we encounter issues related to the SDK we are using in our code to operate the D-BOX system, as well as with the use of the corresponding DLL?

        No.  The new HaptiSync Center has no impact on Live Motion. Also, Motion Service is the same either in Motion Core or HaptiSync Center. 

        4.2

        I  have a DevSim package developed by D-BOX.  Is it compatible with HaptiSync Center?

        Yes.