This article describes the process to obtain the information file of your Windows environment.
Press Windows Key + R
This will open the "Run" windows app.
Once in the "Run" app, type:
This will open System Information App
|Once inside System Information App, you will see all necessary information about your computer.
|In the File menu, choose the option "Save" and proceed to find a location for the file that will be generated with extension .nfo
Save the file in your desired location.
We recommend naming it as follows:
Wait until the file has been generated and proceed to attach it to your email when opening a case with D-BOX support.