This article describes the process to obtain the information file of your Windows environment.
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Press Windows Key + R This will open the "Run" windows app. |
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Once in the "Run" app, type: msinfo32.exe This will open System Information App |
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| Once inside System Information App, you will see all necessary information about your computer. |  |
| In the File menu, choose the option "Save" and proceed to find a location for the file that will be generated with extension .nfo |  |
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Save the file in your desired location. We recommend naming it as follows: SysInfo_Name_Lastname_CaseNumber.nfo
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Wait until the file has been generated and proceed to attach it to your email when opening a case with D-BOX support. |
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Example:
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