Functionalities
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      FAQ - D-BOX Coded Video Mode (using a computer)

      D-BOX Coded Video Mode is compatible with computers, allowing you to experience immersive haptic feedback while enjoying over 2800 movies and series.

      Question Answer

      Message “No Seat Detected” or "No Haptic System Detected"

      • Ensure your haptic device is powered on

      • Ensure your haptic device is connected to your PC, HaptiSync Hub or HEMC

      • if using a PC:

        • reboot your computer

        • Restart the “DboxMotionPlayerMonitor” service

      Message "Capturing Audio" or "Silence Detected"

      Validate you have chosen the correct audio device (Active Audio Source)

      Message “Audio Feed Lost”

      Verify your Audio Capture Settings in Windows

      Message “Activation Required” 

      Follow the activation process as described
      No haptic when watching a movie coded by D-BOX 

      Here are some possible reasons why your haptic device might not be working when watching a movie coded by D-BOX:

      • In the HaptiSync app or the HaptiSync Center:
        • Make sure that your haptic device is detected.
        • Ensure you have selected D-BOX Coded Video mode.
        • Confirm that the movie you are watching is coded by D-BOX and that the haptic library content has been updated.
        • Verify that the HaptiSync app/HaptiSync Center is capturing audio from the correct audio device (Active Audio Source).
        • Validate that the system recognizes the movie. Sometimes it might take a few seconds after the movie starts for the recognition to occur.  To accelerate the recognition, you can also activate the Fast Sync option in the D-BOX content library (mobile app only).
        • Ensure that you have an active HaptiSync subscription and that you are logged into the HaptiSync app/HaptiSync Center.
        • Check that the haptic feedback is not muted.

        Content is not updating (error 200 or 300)

         

         

         

        		 It should resolve itself within a few minutes.  Here is a brief explanation of all error codes: 
          • 200: Error checking for update (internet connection issue or other).  You might also be behind a firewall preventing access to D-BOX servers
          • 201: Error connecting with D-BOX Connect
          • 300: Error while downloading
          • 301: Server content not ready (this should be temporary, if not, please contact support)
        If the error continues to occur, please reach out to D-BOX support for further assistance.
        What is the purpose of the Fast Sync function?

        The Fast Sync function is a feature available in the mobile version of the HaptiSync app. It allows you to preload the haptic code of the movie you are about to watch, which helps to speed up the recognition of the content.

        Please note that this feature is not available in the Windows version of the app.
        Why do I need a D-BOX Connect account?

         

        D-BOX Connect serves as the central hub for managing all aspects of your D-BOX products. This includes your user profile, content subscriptions, and more in the future. Additionally, D-BOX Connect enables us to enhance the reliability of content distribution for a better user experience.