FAQ - D-BOX Coded Video Mode (using a Computer)

D-BOX Coded Video Mode is compatible with computers, allowing you to experience immersive haptic feedback while enjoying over 2500 movies and series.

Question	Answer
Message “No Seat Detected” showing in the HaptiSync app	Ensure your haptic device is powered on Ensure your seat is connected to your computer Reboot your computer Restart the “DboxMotionPlayerMonitor” service
Message "Capturing Audio" or "Silence Detected" showing in the HaptiSync app	Validate you have chosen the correct audio device (Audio Source) in the HaptiSync app
Message “Audio Feed Lost” showing in the HaptiSync app	Verify your Audio Capture Settings in Windows
Message “Activation Required” showing in the HaptiSync app	Click on the computer icon and follow the activation process
Haptic not working when watching a movie coded by D-BOX	Here are some possible reasons why your haptic device might not be working when watching a movie coded by D-BOX: Make sure that the movie you are watching is coded by D-BOX and that the haptic library content has been updated. Open the HaptiSync app and check if the system recognizes the movie. Sometimes it might take a few seconds after the movie starts for the recognition to happen. Ensure that you have an active HaptiSync subscription and that you are logged into the HaptiSync app. Choose the HaptiSync Mode "D-BOX Coded Video" in either the Game Center or the HaptiSync app. Check that the haptic is not muted in the HaptiSync app. Verify that the HaptiSync app is capturing audio from the correct audio device (Audio Source). Make sure that your seat is detected by the HaptiSync app. By following these steps, you should be able to troubleshoot and resolve any issues with your haptic device while watching a D-BOX coded movie.
Content is not updating in the HaptiSync app (error 200 or 300)	It should resolve itself within a few minutes. Here is a brief explanation of all error codes: 200: Error checking for update (internet connection issue or other). You might also be behind a firewall preventing access to D-BOX servers 201: Error connecting with D-BOX Connect 300: Error while downloading 301: Server content not ready (this should be temporary, if not, please contact support) If the error continues to occur, please reach out to D-BOX support for further assistance.
Why do I need a D-BOX Connect account?	D-BOX Connect serves as the central hub for managing all aspects of your D-BOX products. This includes your user profile, content subscriptions, and more in the future. Additionally, D-BOX Connect enables us to enhance the reliability of content distribution for a better user experience.