FAQ - D-BOX Coded Video Mode (PC)

FAQ on how to set-up and troubleshoot the D-BOX Coded Video Mode using a PC

Question Answer
 I do not see my PC in the list of devices in the HaptiSync app 
  • You have not selected the mode “D-BOX Coded Video” in the Game Center
  • Select the D-BOX Coded Gaming Mode, and select back the D-BOX Coded Video Mode

Message “No Seat Detected” showing in the HaptiSync app

A screenshot of no seat detected

 

  • Reboot your computer
  • Restart the “DboxMotionPlayerMonitor” service 
  • Ensure your seat is connected to your computer

Message “Audio Feed Lost” showing in the HaptiSync app

A screenshot of audio lost

  • Select the D-BOX Coded Gaming Mode, and select back the D-BOX Coded Video Mode
  • Verify your Audio Capture Settings in Windows

Message “Activation Required” in the HaptiSync app

A screenshot indicating action is required

  • Click on the laptop icon and follow the activation process 
Haptic not working when watching a movie coded by D-BOX 

There could be a few reasons. Here are the most common:

  • Ensure you have an active HaptiSync subscription and that you are logged in in the HaptiSync app
  • Ensure you chose the HaptiSync Mode “D-BOX Coded Video” in the Game Center
  • Open the HaptiSync app and ensure the system recognized the movie. It might take a few seconds after the movie starts
  • Ensure the haptic is not muted in the HaptiSync app
  • Ensure the HaptiSync app is capturing audio on the right audio device (Audio Input)
  • Ensure your seat is detected by the HaptiSync app
  • Ensure the content has been all updated and the movie you are watching is coded by D-BOX

Content is not updating in the HaptiSync app (error 200 or 300)

A screenshot with two D-BOX error messages

 

  • Select the D-BOX Coded Gaming Mode, and select back the D-BOX Coded Video Mode
  • Brief explanation of all error codes: 
    • 200: Error checking for update (internet connection issue?)
    • 201: Error exchanging with D-BOX Connect
    • 300: Error while downloading
    • 301: Server content not ready (this should be temporary)
Why do I need a D-BOX Connect account?

 

D-BOX Connect will gradually become the central point to manage everything related to your D-BOX products, such as your user profile, your content subscriptions and more eventually. It also allows us to provide better content distribution reliability.