Question |
Answer |
I do not see my PC in the list of devices in the HaptiSync app |
- You have not selected the mode “D-BOX Coded Video” in the Game Center
- Select the D-BOX Coded Gaming Mode, and select back the D-BOX Coded Video Mode
|
Message “No Seat Detected” showing in the HaptiSync app

|
- Reboot your computer
- Restart the “DboxMotionPlayerMonitor” service
- Ensure your seat is connected to your computer
|
Message “Audio Feed Lost” showing in the HaptiSync app

|
- Select the D-BOX Coded Gaming Mode, and select back the D-BOX Coded Video Mode
- Verify your Audio Capture Settings in Windows
|
Message “Activation Required” in the HaptiSync app

|
- Click on the laptop icon and follow the activation process
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Haptic not working when watching a movie coded by D-BOX |
There could be a few reasons. Here are the most common:
- Ensure you have an active HaptiSync subscription and that you are logged in in the HaptiSync app
- Ensure you chose the HaptiSync Mode “D-BOX Coded Video” in the Game Center r the HaptiSync app
- Open the HaptiSync app and ensure the system recognized the movie. It might take a few seconds after the movie starts
- Ensure the haptic is not muted in the HaptiSync app
- Ensure the HaptiSync app is capturing audio on the right audio device (Audio Input)
- Ensure your seat is detected by the HaptiSync app
- Ensure the content has been all updated and the movie you are watching is coded by D-BOX
|
Content is not updating in the HaptiSync app (error 200 or 300)

|
- Select the D-BOX Coded Gaming Mode, and select back the D-BOX Coded Video Mode
- Brief explanation of all error codes:
- 200: Error checking for update (internet connection issue or other)
- 201: Error exchanging with D-BOX Connect
- 300: Error while downloading
- 301: Server content not ready (this should be temporary)
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Why do I need a D-BOX Connect account?
|
D-BOX Connect will gradually become the central point to manage everything related to your D-BOX products, such as your user profile, your content subscriptions and more eventually. It also allows us to provide better content distribution reliability. |