Common issues & resolution steps
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      3. Common issues & resolution steps

      Error in the motion effects

      Are you experiencing an error or a problem in how the motion code is felt while trying to enjoy a movie or TV show? If so, please follow the recommended steps below.

      Step 1:

      Contact support and share the information about:

      • The movie title
      • The exact sceen (timeline) where you experienced the error
      • The description of the error
      Step 2:

      We will register the inconsistencies in our database and share with our haptic designer team. They will prioritise their efforts and hopefully address yours soon.