Common issues & resolution steps
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      3. Common issues & resolution steps

      Error in the haptic effects

      Are you experiencing an error or a problem in how the haptic code is felt while trying to enjoy a movie or TV show? If so, please follow the recommended steps below.

      Step 1:

      Contact support and share the information about:

      • The movie title
      • The exact sceen (timeline) where you experienced the error
      • The description of the error
      Step 2:

      We will document the inconsistencies in our database and communicate them to our haptic designer team. They will then prioritize their efforts and work towards resolving the issue as soon as possible.