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HaptiSync System (Home Theater)
Haptic System (for simulators)
Documentation (guides, spec sheets, etc)
General information
Troubleshooting step-by-step
Common issues & resolution steps
System faults & alarms
Part replacement
Motion System Configurator
System Monitor
Motion Engine
Game Center & Game Haptic Codes
Activate Motion Codes
Troubleshooting step-by-step
Common issues & resolution steps
Functionalities
HaptiSync System (Home Theater)
Documentation (guides, spec sheets, etc)
General information
Troubleshooting Step-by-step
Common issues & resolution steps
Subscription (D-BOX Connect)
Get started
Troubleshooting step-by-step
Common issues & resolution steps
Warranty & SAC Processes
General Information
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Knowledge Base
HaptiSync System (Home Theater)
Haptic System (for simulators)
Documentation (guides, spec sheets, etc)
General information
Troubleshooting step-by-step
Common issues & resolution steps
System faults & alarms
Part replacement
Motion System Configurator
System Monitor
Motion Engine
Game Center & Game Haptic Codes
Activate Motion Codes
Troubleshooting step-by-step
Common issues & resolution steps
Functionalities
HaptiSync System (Home Theater)
Documentation (guides, spec sheets, etc)
General information
Troubleshooting Step-by-step
Common issues & resolution steps
Subscription (D-BOX Connect)
Get started
Troubleshooting step-by-step
Common issues & resolution steps
Warranty & SAC Processes
General Information
HaptiSync System (Home Theater)
Documentation (guides, spec sheets, etc)
HaptiSync Hub documentation
HEMC documentation (archive)
Series IV documentation (archive)
General information
Adaptive Audio Mode (for Home Theater)
Get started - How to initiate your HaptiSync Hub?
How to connect your haptic seat with a HEMC
How to connect your haptic seat with a HaptiSync Hub?
Functions related to the HaptiSync Hub button
How to transfer the ownership of a haptic controller?
How to connect your HaptiSync Hub with a tablet, smartphone or laptop and headphones?
How to connect your HaptiSync Hub with a AV Receiver?
How to update the motion controller to the latest software version?
How to upgrade from an HEMC to a HaptiSync Hub?
What is the IEC plug lock insert?
What are stabilization cups?
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Troubleshooting Step-by-step
How to test my haptic seat?
Troubleshooting Audio
Troubleshooting using KAI-1P LED status
Troubleshooting using LED status (HaptiSync Hub + G1 + KCA)
Troubleshooting network issues
Troubleshooting tolerance issues
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Common issues & resolution steps
Error : System Update Required
Basic troubleshooting steps for most common issues
Error in the motion effects
The movie I am playing is not recognised.
My haptic seat lacks precision (not calibrated/synchronised with the content)
I am experiencing intermittent motion with my haptic system.
My haptic seat is making too much noises/vibrations
Motion code synchronisation issues
Motion Code Library not showing/updating
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