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Knowledge Base

HaptiSync System (Home Theater)

HaptiSync System (Home Theater)

Documentation (guides, spec sheets, etc)

HaptiSync Hub documentation

HEMC documentation (archive)

Series IV documentation (archive)

General information

Adaptive Audio Mode (for Home Theater)

Get started - How to initiate your HaptiSync Hub?

How to connect your haptic seat with a HEMC

How do I connect my haptic seat with a HaptiSync Hub?

Functions related to the HaptiSync Hub button

How to transfer the ownership of a haptic controller?

How do I connect my HaptiSync Hub to a tablet, smartphone, laptop or to headphones?

How to connect your HaptiSync Hub with a AV Receiver?

How do I update the motion controller to the latest software version?

How do I upgrade from an HEMC to a HaptiSync Hub?

What is the IEC plug lock insert?

What are stabilization cups?

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Troubleshooting Step-by-step

How do I test my haptic seat?

Troubleshooting Audio

Troubleshooting using KAI-1P LED status

Troubleshooting using LED status (HaptiSync Hub + G1 + KCA)

Troubleshooting network issues

Troubleshooting tolerance issues

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Common issues & resolution steps

Error : System Update Required

Basic troubleshooting steps for most common issues

Error in the motion effects

The movie I am playing is not recognised.

My haptic seat lacks precision (the seat is not fully calibrated/synchronized with the content)

Intermittent Motion

Help! My haptic seat is making too many noises and/or vibrations

Motion code synchronisation issues

Motion Code Library not showing/updating

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