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HaptiSync System (Home Theater)
Haptic System (for simulators)
Documentation (guides, spec sheets, etc)
General information
Troubleshooting step-by-step
Common issues & resolution steps
System faults & alarms
Part replacement
Motion System Configurator
System Monitor
Motion Engine
Game Center & Game Haptic Codes
Activate Motion Codes
Troubleshooting step-by-step
Common issues & resolution steps
Functionalities
HaptiSync System (Home Theater)
Documentation (guides, spec sheets, etc)
General information
Troubleshooting Step-by-step
Common issues & resolution steps
Subscription (D-BOX Connect)
Get started
Troubleshooting step-by-step
Common issues & resolution steps
Warranty & SAC Processes
General Information
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Knowledge Base
HaptiSync System (Home Theater)
Haptic System (for simulators)
Documentation (guides, spec sheets, etc)
General information
Troubleshooting step-by-step
Common issues & resolution steps
System faults & alarms
Part replacement
Motion System Configurator
System Monitor
Motion Engine
Game Center & Game Haptic Codes
Activate Motion Codes
Troubleshooting step-by-step
Common issues & resolution steps
Functionalities
HaptiSync System (Home Theater)
Documentation (guides, spec sheets, etc)
General information
Troubleshooting Step-by-step
Common issues & resolution steps
Subscription (D-BOX Connect)
Get started
Troubleshooting step-by-step
Common issues & resolution steps
Warranty & SAC Processes
General Information
HaptiSync System (Home Theater)
Documentation (guides, spec sheets, etc)
HaptiSync Hub documentation
HEMC documentation
Series IV documentation (archive)
General information
Get started - How to initiate your HaptiSync Hub?
How to connect your haptic seat with a HEMC
How to connect your haptic seat with a HaptiSync Hub?
Functions related to the HaptiSync Hub button
How to transfer the ownership of a haptic controller?
How to connect your HaptiSync Hub with a tablet, smartphone or laptop and headphones?
How to connect your HaptiSync Hub with a AV Receiver?
How to update the motion controller to the latest software version?
How to upgrade from an HEMC to a HaptiSync Hub?
What is the IEC plug lock insert?
What are stabilization cups?
See more
Troubleshooting Step-by-step
How to test my haptic seat?
Troubleshooting Audio
Troubleshooting using KAI-1P LED status
Troubleshooting using LED status (HaptiSync Hub + G1 + KCA)
Troubleshooting network issues
Troubleshooting tolerance issues
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Common issues & resolution steps
Error : System Update Required
Basic troubleshooting steps for most common issues
Error in the motion effects
The movie I am playing is not recognised.
My haptic seat lacks precision (not calibrated/synchronised with the content)
I am experiencing intermittent motion with my haptic system.
My haptic seat is making too much noises/vibrations
Motion code synchronisation issues
Motion Code Library not showing/updating
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