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Knowledge Base

Haptic System (for simulators)

Haptic System (for simulators)

Documentation (guides, spec sheets, etc)

G5 haptic system documentation

G3 haptic system documentation

G2 haptic system documentation (archive)

SRP documentation (archive)

General information

G3 haptic system CAD files

Find the serial number (SN) on a G3 D-BOX haptic system.

How do I connect a G3 haptic system?

Troubleshooting step-by-step

Basic troubleshooting steps for haptic systems

Swap actuators at ACM port (for troubleshooting)

Troubleshooting using the KCU-1P LED status

Troubleshooting using ACM G3 LED status

Common issues & resolution steps

My actuators are noisy

Motor temperature is 561 degrees Celsius in System Monitor

System faults & alarms

Travel Fault

Command Overrun Fault

I'm receiving a Bridge Temperature Sensor Fault

Overweight Fault

Critical Actuator Fault

ACM Communication Lost Fault

I'm experiencing an actuator hard fault

Encoder Fault

Overvoltage/Undervoltage Fault

Motor Temperature High Fault/Sensor Fault

I'm experiencing an Out of Bounds fault

Overcurrent Fault

Why is my power bridge temperature high?

What do I do if I'm experiencing a soft actuator fault?

I'm experiencing a temporary Actuator Fault

See more

Part replacement

G3 actuator installation/removal

Captive Ending installation/removal

Mechanic/Motor replacement

Actuator H-Bracket installation/removal

System Configurator

How do I upgrade my G5 firmware ?

How to change a D-BOX system's actuator type (model)?

How to change the configuration of a D-BOX haptic system (G2/G3)?

How to reorder (or rearrange) a D-BOX G3 ACM using System Configurator?

D-BOX System Configurator documentation

See more

System Monitor

How do I find the alarm using System Monitor?

Introduction to the System Monitor

How to record logs with System Monitor

Motion Engine

Troubleshooting Motion Engine license issues