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Haptic System (for simulators)
Haptic System (for simulators)
Documentation (guides, spec sheets, etc)
General information
Troubleshooting step-by-step
Common issues & resolution steps
System faults & alarms
Part replacement
Motion System Configurator
System Monitor
Motion Engine
Game Center & Game Haptic Codes
Activate Motion Codes
Troubleshooting step-by-step
Common issues & resolution steps
Functionalities
HaptiSync System (Home Theater)
Documentation (guides, spec sheets, etc)
General information
Troubleshooting Step-by-step
Common issues & resolution steps
Subscription (D-BOX Connect)
Get started
Troubleshooting step-by-step
Common issues & resolution steps
Warranty & SAC Processes
General Information
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Knowledge Base
Haptic System (for simulators)
Haptic System (for simulators)
Documentation (guides, spec sheets, etc)
General information
Troubleshooting step-by-step
Common issues & resolution steps
System faults & alarms
Part replacement
Motion System Configurator
System Monitor
Motion Engine
Game Center & Game Haptic Codes
Activate Motion Codes
Troubleshooting step-by-step
Common issues & resolution steps
Functionalities
HaptiSync System (Home Theater)
Documentation (guides, spec sheets, etc)
General information
Troubleshooting Step-by-step
Common issues & resolution steps
Subscription (D-BOX Connect)
Get started
Troubleshooting step-by-step
Common issues & resolution steps
Warranty & SAC Processes
General Information
Haptic System (for simulators)
Documentation (guides, spec sheets, etc)
G3 haptic system documentation
G2 haptic system documentation (archive)
SRP documentation (archive)
General information
G3 haptic system CAD files
Find the serial number (SN) on a G3 D-BOX haptic system.
How to connect a G3 haptic system?
Troubleshooting step-by-step
Basic troubleshooting steps for haptic systems
Swap actuators at ACM port (for troubleshooting)
Troubleshooting using the KCU-1P LED status
Troubleshooting using ACM G3 LED status
Common issues & resolution steps
My actuators are noisy
Motor temperature is 561 Celsius in System Monitor
System faults & alarms
Overweight Fault
Critical Actuator Fault
ACM Communication Lost Fault
Command Overrun Fault
Bridge Temperature Sensor Fault
Travel Fault
Actuator Hard Fault
Encoder Fault
Overvoltage/Undervoltage Fault
Motor Temperature High Fault/Sensor Fault
Out of Bounds Fault
Overcurrent Fault
Power Bridge Temperature High
Soft Actuator Fault
Temporary Actuator Fault
See more
Part replacement
G3 actuator installation/removal
Captive Ending installation/removal
Mechanic/Motor replacement
Actuator H-Bracket installation/removal
Motion System Configurator
How to change a D-BOX system's actuator type (model)?
How to change the configuration of a D-BOX haptic system?
How to reorder (or rearrange) a D-BOX G3 ACM using Motion System Configurator?
Motion System Configurator documentation
System Monitor
How to find the alarm using System Monitor?
Introduction to System Monitor
How to record logs with System Monitor
Motion Engine
Troubleshooting Motion Engine licence issues